Low-code customer engagement platform

Customer service

Company mission

To empower companies to build experiences customers love.



HQ Location

Centennial, Redwood City, CA


-49% employee growth in 12 months

Otta's take on Airkit

Sam Franklin headshot

Sam Franklin

CEO of Otta

Airkit is a low-code customer experience platform designed to help brands build self-serve customer support, sales, and service journeys. Airkit integrates with key sources of customer data such as CRMs, contact center software, and customer databases, to enable highly personalized, digital customer journeys. Businesses are able to use Airkit to rapidly build better brand experiences and gain a competitive advantage.

As with other low-code solutions, a barrier to wide scale adoption is companies’ lack of internal upskilling around low code platforms. According to Creatio, low code work is typically siloed within IT teams, with only 6% of low code work carried out solely by business users. As awareness of low-code platforms increases, training in these solutions should follow suit.

Total funding - $75m

Last 2 fundraises

Oct 2020



May 2021



This company has top investors

Company benefits

  • Health insurance
  • Flexible spending stipend
  • Family leave
  • 401K
  • Remote‑friendly
  • Commuter benefits

Company values

  • Team - We subscribe to “One Team”. Each member plays an important role but success is showing up everyday to compete as One Team
  • Impact - We build to last, aim for impact, and make our work matter. Leave your mark as we tackle big challenges
  • Moments - We’re fanatic about celebrating wins and reflecting on losses. These moments are the storyboard of our journey
  • Excellence - Actions speak louder than words. We believe in meritocracy and continuous learning. It's how we do our best work


Studied at Yale and Stanford, and then joined Morgan Stanley as an Analyst. Was VP of Westbrook Partners and VP of Product at Salesforce.

Started out as Assistant VP of Product Development & Strategy at Strata Decision Technology, and then moved to Palantir. Also co-founded RelateIQ and Salesforce.

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