Customer support workforce management platform
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To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Mission District, San Francisco, CA
Few candidates hear
back within 2 weeks
11% employee growth in 12 months
CEO of Otta
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Last 2 fundraises
This company has top investors
Ryan Wang(Co-Founder & CEO)
Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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Assembled is hiring for 11 jobs on Otta!