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Assembled
Customer support workforce management platform
- 101-200 employees
- B2B
- Enterprise
- Internal tools
- Deep Tech
- Communication
- Customer service
- Mission District, San Francisco, CA
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Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Otta's take
Sam Franklin
CEO of Otta
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Benefits
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
- Equity package
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
This company has top investors
Founders
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
Articles
Endorsements
All
Career progression (1)
Hard working team (1)
Growing fast (1)
At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my comfort zone. Combined with guidance from the leadership team that has been in my spot before, I've grown more in the past year than I could have imagined.
Software Engineering
Career progression
Dec 2021
My favorite part about working at Assembled is getting to see everyone working to make a tiny bit more progress towards our goals every single day. In the day-to-day, it doesn't feel like much. But when I look back on everything we've done this year, I'm blown away by how much our small but mighty team has accomplished.
Software Engineering
Hard working team
Dec 2021
By pretty much every metric: headcount, revenue, customers, problems, Assembled has grown an absurd amount over the past year. This means we get to hire more great people, you'll get a ton of freedom and responsibility, and you'll be constantly forced to level up. The rate of both personal and company growth here is like nothing I've ever experienced.
Software Engineering
Growing fast
Dec 2021