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CallMiner
Conversation analytics for business
- 201-500 employees
- B2B
- Big data
- Analytics
- Business Intelligence
- SaaS
- 200 West Street, Waltham, MA 02451
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Company mission
To deliver the intelligence needed for businesses to drive better experiences and business decisions.
Otta's take
Sam Franklin
CEO of Otta
To drive business results, these days it is necessary to gather insights from every available channel to help gain visibility in deal progression, design comprehensive training programs, and hence deliver more effective sales conversations. CallMiner supplies a customer conversation analytics platform that aims to do just this, enabling staff to improve their performance and deliver heightened customer experiences.
The platform automates the ability to listen to every customer interaction, and provides analysis to find where improvements and optimizations to these interactions might be made. CallMiner has worked with conversation intelligence since beginning operations in 2002, and continually updates its offering, for example with workforce intelligence capabilities to improve contact centre experience, and integrations with Zoom that expand the conversation types that can be analyzed by the platform.
CallMiner appears to be focusing on global expansion, as well as exploring new market segments such as fraud and robotic process automations. It was named a technology leader in the Quadrant Knowledge Solutions’ SPARK Matrix: Speech Analytics in Q1 2023, and has partnered with Microsoft to enhance its current AI capabilities to help meet the ever-evolving needs of its customers.
Benefits
- Fun work atmosphere, casual dress code
- Community involvement and volunteering
- Free coffee, snacks, and more when you're in the office
- Company sponsored events and outings
Company values
- Teamwork - Diverse perspectives produce the best outcomes; together everyone achieves more
- Ownership - Take pride and ownership in everything you do; own your success and your failures
- Impact - A successful business provides significant benefits to our customers, employees, partners, investors and community
- Innovation - Push the envelope. Never settle
- Candor - Healthy and respectful debate leads to the best outcomes
- Commitment - Be relentless and work hard. Nothing worthwhile comes easy, we win or lose on the margin
- Transparency - A shared perspective leads to trust and support of a common goal
- Urgency - Operate with a sense of focus and bias for action, time matters
- Success - We value results, not just activity
- Joy - Find happiness and satisfaction in what you do
Funding (last 2 of 13 rounds)
Jun 2022
$20m
LATE VC
Dec 2019
$75m
LATE VC
$175.6m
Total funding
This company has top investors
Founders
Jeff Gallino
(Chairman & CTO)Jeff started their career with 7 years in the US Air Force, before working as a Project Manager at Born and Hitachi Practice Leader. They founded CallMiner in 2002, serving initially as CEO and since 2007 as CTO and Chairman.
Diversity & Inclusion at CallMiner
- At CallMiner, we know that our differences of opinion, experiences and backgrounds is what makes us stronger.Through key employee resource groups, like the CallMiner Diversity, Equity, and Inclusion Council (DEIC), we aim to promote a diverse, equitable and inclusive workplace where all people are accepted, valued, heard and understood.