Conversational commerce SaaS

Customer service
Data Integration

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Company mission

To empower brands to leverage end-to-end relationships with their consumers using the power of conversational commerce.



HQ Location

Mitte, Berlin, Germany


Some candidates hear
back within 2 weeks

51% employee growth in 12 months

Otta's take on Charles

Sam Franklin headshot

Sam Franklin

CEO of Otta

Building strong relationships with customers is vital to any eCommerce business, but this is no easy feat. charles solves this problem with its innovative Conversational Commerce platform.

Conversational Commerce utilises chat services like WhatsApp, optimising them for customer communication and integrating them into sellers’ platforms. This makes it easier for businesses to directly engage with their customers, improving consumer spend by up to 60% and driving up customer loyalty.

Conversational Commerce is big business in markets like China, but its adoption in Europe and elsewhere is relatively new. With its significant funding and streamlined, all-in-one solution, charles is well-placed to gain a leading position in this promising new market

Total funding - $30m

Last 2 fundraises

Apr 2021



Jul 2022



This company has top investors

Company benefits

  • Be part of an ambitious tech company & team shaping the C-Commerce world
  • Full time employees receive ESOP to have the opportunity to share ownership and success of Charles
  • BVG employee offers
  • Personal Trainer
  • Virtual Yoga and Meditation sessions
  • Company lunch on Thursdays
  • High level of responsibility and space to develop
  • A friendly, open, multi-cultural work environment
  • A great office in the heart of Berlin Mitte

Company values

  • Earn trust, not candy
  • Lead with speed & value
  • Collaborate by design
  • Humanize with machines
  • Smile & craft


Andreas Tussing


Co-founded Spotted. Worked as an associate partner at McKinsey & Company for six years before founding Charles.

Artjem Weissbeck


Previously co-founded Kapten & Son.

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Charles is hiring for 9 jobs on Otta!

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Operations & Strategy