Deskpro

Software that helps organisations provide better customer support

B2B
Internal tools
Customer service
SaaS
Sales

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Company mission

To help businesses and organisations provide better customer support across every communication channel. By gathering all customer support channels on one simple, yet flexible platform, they allow organisations to super-charge their customer support.

Employees

21-100

HQ Location

Wimbledon, London, UK

OTTA INSIGHTS

Most candidates hear
back within 2 weeks

28% female employees

23% employee growth in 12 months

Otta's take on Deskpro

Theo Margolius headshot

Theo Margolius

COO of Otta

Deskpro offers a single, easy-to-use interface for managing all customer support interactions across email, live chat, phone, and social media. This allows companies to easily interact with customers and create an efficient support experience. It automates simple, mundane, and time-intensive customer support processes - creating more engaged and productive staff. Its simplicity means extra technical knowledge or training is not required.

It has worked with market leaders across a range of sectors, from Microsoft, Panasonic, and Sony to the NHS and HMRC.

It is expanding to allow easy customer interaction on Facebook, Twitter & WhatsApp. User contributions on social media pages become actionable tickets, which companies can respond to from the helpdesk. This allows Deskpro to take advantage of the increasingly large social media presence of companies, as well as provide access to the consumer on regularly used, trusted, and convenient sites.

Company benefits

  • Annual personal learning and reading budget (£500)
  • Cycle to work scheme (no £1,000 limit)
  • Enhanced maternity & paternity leave
  • 25 days of annual leave + bank holidays
  • We have your health covered; private health insurance with Bupa, a medical cash-back scheme with Medicash, and mental health & well-being support services
  • Team fun - monthly team socials and regular events, from crystal maze experiences and cocktail making classes, to go karting and escape rooms!
  • Reduced Gym Membership
  • Free Phone SIM (unlimited calls, data etc)
  • Lunch at the office every Friday

Company values

  • 🧐 Curiosity - As a tech company, being interested in software and asking the right questions is such a key value of how we can improve every single one of our customer's experience from day 1
  • 🏔️ Proactivity - We give everyone autonomy to execute solutions to problems that they may have found. We value people who want to solve problems, not just spot them
  • 🙏 Accountability - We trust people (whatever their level) to do their jobs to the best of their abilities
  • 🤗 Kindness - By treating everyone (including yourself) with kindness, it makes Deskpro a fun, friendly, and safe place to work
  • 🤝 Collaboration - As a growing startup, every new feature, project, or sale involves working with other teams for success
  • 💝 Customer-focussed - As a software company that makes customer support software, it is in our blood to strive towards creating the best experience for our customers as well as their customers

Founders

Chris built Deskpro whilst studying PPE at Oxford, and went on to grow Deskpro into one of Europe's fastest-growing tech companies.

Chris grew up in a sleepy town in Canada and emigrated to the UK to help establish Deskpro's London HQ. They lead the software engineering side of the business.


People progressing

Hannah joined Deskpro as a Graduate Sales Executive in 2018 after completing a Geography Degree from The University of Sheffield. They were then promoted to Sales Executive and are now a Commercial Manager, heading up sales.

Lara joined Deskpro in 2021 as a Content Marketing Intern. Since joining, Lara has been promoted twice and now leads content across the website, product support, social media, and marketing.

Diversity & Inclusion at Deskpro

Hannah Scott headshot

Hannah Scott (Commercial Manager)

  • Deskpro is committed to promoting equality and diversity and promoting a culture that actively values difference and recognises that people from different backgrounds and experiences can bring valuable insights to the workplace and enhance the way we work.
  • At Deskpro, we consider that equality means breaking down barriers, eliminating discrimination and ensuring equal opportunities and access for all groups.
  • We consider diversity to mean celebrating difference and valuing everyone
  • Every employee is entitled to a working environment that promotes dignity, equality and respect for all.
  • All employees will be encouraged to develop their skills and fulfil their potential and to take advantage of training, development and progression opportunities in Deskpro.
  • HR processes in-place to review and escalate allegations, alongside an anonymous whistle-blower channel, to help employees to feel more comfortable reporting issues.

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Deskpro is hiring for 6 jobs on Otta!


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