Customer service platform
To make customer service more human.
South of Washington, Boston, MA
CEO of Otta
Customer service is fundamental to customer-centric businesses in all industries, with studies suggesting that 73% of companies with good customer service make more money. However, many companies fail to interact with their customers effectively, especially at scale. This is the problem that Help Scout is out to remedy.
The company offers an automated customer service platform with multiple features including email management, live chat software, and customer knowledge bases. More than 12000 businesses employ Help Scout, including big names such as Nordstrom, Mixmax, and Honey.
The company has a number of competitors, most notably Zendesk, however Help Scout differentiates itself by offering a streamlined service that can be better utilized by smaller businesses as well as enterprises, with affordable pricing making it suitable to serve all sizes of company.
Last 2 fundraises
This company has top investors
Previously an Owner at Project 83, before co-founding Help Scout.
After graduating with a degree in Graphic Design from the University of Tennessee, they were a President and Designer at Studio430 before co-founding Help Scout.
After working as Senior Systems Analyst at The Associates, they were a Senior Consultant at Springbow and a Technical Lead at American Express. Before co-founding Help Scout, they founded Akcelo, a consulting service.
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