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JRNI
Enterprise customer engagement platform
- 21-100 employees
- B2B
- Artificial Intelligence
- Enterprise
- Internal tools
- Marketing
- Deep Tech
- Analytics
- SaaS
- Sales
- 236 Grays Inn Rd, London, United Kingdom
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Company mission
To help our customers facilitate enduring, consistent and outstanding customer engagements throughout the entire customer engagement lifecycle, at scale.
-8% employee growth in 12 months
Otta's take
Sam Franklin
CEO of Otta
JRNI, which launched as 'BookingBug' back in 2008, is a customer engagement platform for scheduling and managing engagements at scale. Through its AI-powered automation tools, users can deliver consistent, high-quality engagements throughout the whole customer lifecycle, tailoring their approach to meet the needs of individual clients.
Consumers today put a high value on personalized experiences, which can be difficult to deliver at scale. This is exactly what JRNI facilitates, as the only enterprise platform with integrated solutions for event management, appointment scheduling, and queuing/lobby management. It has offerings for retail businesses, banks, credit unions and governments, boasting a global presence and many notable clients such as LEGO and Debenhams.
Benefits
- Company parties, company kickoffs, and product launches
- Gym discounts
- Flexible working options
- Generous maternity and paternity policies
- Mental Health First Aiders and Mental Health Champions in every office, plus 24/7 access to qualified therapists via phone
- Access to Boxx, which provides online workouts and wellness classes
- Complimentary weekly yoga class in London
- 3 days each year to spend on your own learning, and 2 hours each week to dedicate to your professional learning (plus support in finding courses that are right for you)
- In-house technical training, access to online courses, and a personal book allowance
- Ping pong, dartboard, and foosball table
- Recognition platform to highlight and reward achievements
- Work anniversary day off
- Career development plans with both technical expert and managerial pathways
- Employee referral program
- Discounts at hundreds of retailers
- Friday drinks and team socials
- Dedicated break areas around the office, including rooms for prayer/meditation/nursing breaks
Company values
- Unity - Work together to create an environment of inclusivity where we can achieve success as a team
- Trust - Work professionally, be accountable for your work, and treat others with respect and kindness
- Curiosity - Always be learning, and challenging the status quo. Start by asking "why" and see where it takes you
- Doing what matters - Work intelligently to continuously add value to both our customers and to the business as a whole
Funding (last 2 of 5 rounds)
Aug 2019
$6m
SERIES C
Apr 2018
$13.4m
SERIES C
$25.7m
Total funding
Founders
Philip Meer
(CEO, not founder)Was CEO of PatientKeeper till its acquisition by Commure. Then served as Commure's CCO for half a year. Previously Executive VP at Evariant, and Division VP (Business Transformation) at ADP.