LoyaltyLion

Data-driven loyalty and engagement platform

B2B
Analytics
SaaS
Data Analysis
eCommerce

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Company mission

To help retailers succeed in the age of Amazon.

Employees

21-100

HQ Location

Farringdon, London, UK

OTTA INSIGHTS

Some candidates hear
back within 2 weeks

44% female employees

-7% employee growth in 12 months

Glassdoor (3.6)

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Otta's take on LoyaltyLion

Xav Kearney headshot

Xav Kearney

CTO of Otta

LoyaltyLion helps fast-growth ecommerce retailers succeed in the age of Amazon, driving growth through long-lasting customer relationships that go beyond price or logistics. The company enables relationships to be built on emotional connections, aligned values and great customer experiences.

Beyond a traditional 'points for purchase' system, LoyaltyLion enable rewards for other actions, such as referring a friend, leaving a review or following on social media (often particularly important for smaller businesses). This model is better suited to e-commerce and provides more meaningful loyalty interactions that count towards conversions.

LoyaltyLion is a Deloitte Fast 50 company that recently raised impressive funding from Kennet, a SaaS-focused growth stage investor. They now work with over 10,000 ecommerce retailers and are focused on growing their team.

Total funding - $13m

Last fundraise

Mar 2021

$12.5m

SERIES A

Company benefits

  • Structured career progression so you can reach your full potential
  • MacBook and any other equipment you need to do a great job
  • 25 days holiday – with the option to carry 5 days over to the next year
  • Length of service leave (+1 day for every year, up to 5 years)
  • Private medical insurance
  • Company outings and socials (BBC Robot Wars, LuckyVoice Karaoke, London-wide scavenger hunts, to name a few)
  • A flexible and fun working environment in our office in Farringdon (dog-friendly)
  • Home office budget
  • Equity for all our permanent employees based in the UK & US only
  • International Remote working for upto 30 days of the year
  • 4:30pm finish on Fridays
  • Life Assurance (upto 4x annual salary)
  • Annual Learning Budget for every individual

Company values

  • Get uncomfortable and grow - We seek regular candid feedback and offer it to help those around us. We pass on responsibilities to empower others so that we find our next challenge
  • Team before ego - We believe in the strength of the team. To move forwards quickly everyone must move in the same direction. When you truly work as a team, there is no room for ego. We are all united in our purpose and every voice matters at every level
  • Delivery over deliberation - We all share a bias towards action. We observe, learn and iterate. We do not seek perfection on day one. Instead, we want fast continuous improvement. We believe there is more lost through indecision than wrong decisions
  • Personally accountable - When we say we’ll be there, we are. When we say we’ll do a task, we do it. You can trust your colleagues to be there for you, to deliver and push you, no matter what

Founders

Former Economic Advisor at the Foreign and Commonwealth Office and Senior Consultant at Deloitte. Dog dad to Blue.

Dave Clark

(Chief Architect)

Former Web Engineer at Sun Microsystems. Dog dad to Willow.


People progressing

In just two years at LoyaltyLion, Sophie has progressed from a graduate Customer Success Executive, through to Senior Customer Success Manager. She now leads her own team within the Onboarding stream.

Ben joined LoyaltyLion to head up tthe Customer Success team, and grew the team by 400%. He turned his hand to partnerships, and then eventually the GTM teams and is now the COO!

Diversity & Inclusion at LoyaltyLion

  • We remove gendered language from our job advertisements
  • We provide mental Health support via an EAP and managers have active conversations around mental health and wellbeing
  • We think that the little things go a long way, from allowing for more flexibility for parents to including pronouns as a field in our slack to ensure that all feel safe and welcome

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LoyaltyLion is hiring for 2 jobs on Otta!


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