Over the last decade, engineering infrastructure across virtually every company area has become more advanced: Payments, communications, data, and so forth. What used to take teams in high-growth companies entire quarters to accomplish now takes individual engineers a few days.

• Intentionally, proudly small: we believe small teams are more efficient, impactful and fun to work in than large teams. We have to consider how every technical, product and process decision affects our ability to stay small.
• Work hard for simplicity: customer service is messy, complex and unpredictable. Our job is turn that messyness and complexity into something that feels simple and elegant.
• Own a problem end to end: we expect everyone to own problems as both individuals and a collective, not areas or remits. We believe this makes for a much more creative, collaborative and varied outcomes.
• We're building a business, not a utopia: Our business has not yet earned the right to exist. To exist long-term, we need to turn a profit. We expect everyone to wear both product and commercial hats in everything they do.
• High autonomy, high expectations: We extend a lot of trust, support and autonomy to everyone who works here, and expect everyone to return that trust with a collaborative, caring and welcoming attitude to others.
• Nothing trumps physical health, mental health and family: Without our health and our loved ones, we cannot succeed in building Resolve. We're not going to create a company at the expense of our health or the people we love.