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Planhat

Customer success software

101-200 employees
  • B2B
  • Enterprise
  • Analytics
  • Customer service
  • SaaS
  • Sales
WeWork, Regeringsgatan 29, 111 53 Stockholm, Sweden

Company mission

To help technology companies build their business and make their customers more successful.

Top investors

Some candidates hear
back within 2 weeks

32% employee growth in 12 months

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

According to Planhat, even though acquiring customers is essential for the initial growth of a company, long-term sustainable growth comes from maximising the lifetime value of existing customers. The Sweden-based but globally remote startup provides a modern customer platform that helps clients analyse insights regarding their target audience, manage workflow and drive customer experience.

Planhat distinguishes itself from other customer success software like Salesforce and Totango through its rapid deployment and easy adoption. The platform provides a wide range of solutions, from customizable customer health score to management reporting and CSM team performance. It's been taken up by thousands of teams globally and its corporate customers include the likes of Consensys, Alation and Adenza.

Initially a bootstrapped company, Planhat had already built a significant business by the time it closed its first investment round in 2022, a Series A. This funding is being used to support the company's growth by scaling its commercial teams, accelerating its R&D and further developing the product.

Benefits

  • Remote-first work environment: Talent is blind to borders and so are we! Occasionally Hatters will travel to meet with teammates or clients, but it depends on the role
  • Planhat Adventures: We sponsor quarterly pop-up hubs around the globe for Hatters to gather to work and play together. Previous locations have included New York City, Colombia, Malibu, France, Greece, Georgia (the country!), and more!
  • Flexible working hours: 3 factors impact when you work—customer/business needs, team working schedules, and personal preferences. We trust you to use your judgment and get your work done
  • Work-from-home setup: All employees receive a 13” Macbook Pro upon their start date with Planhat! Our Operations team will work with you to ensure you have any additional tools you need to work remotely with success
  • Flexible public holidays: We all celebrate different things in life— switch a public holiday for another day that’s more in line with who you are and what’s important to you
  • Paid parental leave: Up to 6 months, pending tenure with Planhat. As with all of our other policies, it’s gender-neutral. Also applicable to adoptive parents
  • BYB—Be Your Best contribution: No one knows better than you what sets you up for success; spend more time in one of our office or pop-up hubs, external sales training, some neat tools, attending a conference, gym cards, extra screen, whatever? We’ll only ask: “How will this be beneficial for you and your work at Planhat?”

Company values

  • Fearless: Be bold and play to win - taking the safe route will never get us far
  • Impactful: When you do something, do it right and make sure it moves the ship forward
  • Caring: Be kind to yourself and others, so that we help each other grow
  • Genuine: Be comfortable in your own skin, and create an environment where others can be too

Funding (1 round)

Apr 2022

$50m

SERIES A

$50m

Total funding

This company has top investors

Founders

Previously Management Consultant at McKinsey & Company, Product Manager at Meltwater Group, Managing Director at Jobylon and COO at GlobeSoft.

Former Executive Director at Meltwater. Chairman of the Board and Board member of multiple global SaaS-companies.

Endorsements

All

Flexible working (8)

Intelligent people (5)

Challenging work (4)

Supportive management (2)

Innovative product (2)

Tech & tools (1)

Autonomy (1)

Meaningful work (1)

Hard working team (1)

Open and honest communication (1)

Incredibly high aspirations and high standards lead to challenging goals, but you’re surrounded by incredibly sharp and capable coworkers all rowing at the same pace to achieve said goals.

Sales & Account Management

Challenging work

Jan 2023

The technology has to be the top reason so many of us are here. The product is simply outstanding, extremely powerful yet simply designed. The team behind our product is best in class!

Sales & Account Management

Tech & tools

Jan 2023

The company has been remote first from the beginning and encourages employees to work from anywhere. The company also encourages people to work when it best suits them, just get the job done.

Sales & Account Management

Flexible working

Jan 2023

We have a flexible and powerful product that can accomplish different outcomes. I love navigating the best solution to resolve a challenge my customer has. There is always something new to solve or a different way to do things.

Sales & Account Management

Challenging work

Sep 2022

I've been blown away by our product since day one. I've used some of our competitors like Gainsight and Churnzero, but I wish I had Planhat if I could go back. Our product has a combination of the complexities around customization with a modern UI for simplification.

Sales & Account Management

Innovative product

Sep 2022

There is a difference when a company is forced to work remotely vs being a remote-first company. The processes and tools for collaboration are so much better. We have more diversity, talent, and processes in place to do our best work. I can be flexible around my meetings to spend extra time with my family or work after my kids are in bed. We are so much happier with this balance.

Sales & Account Management

Flexible working

Sep 2022

The people at Planhat are incredibly humble and knowledgable. I have always felt comfortable asking for colleagues' opinions and feedback as I know it will be honest, and constructive and help me grow as a team member and person.

Sales & Account Management

Intelligent people

Sep 2022

I enjoy the work flexibility offered at Planhat. Planhat wants you to be your best. If that implies working early in the morning from an office, late at night from home or anywhere in the world, that does not matter as long as you feel you reach your full potential. This for me is the true definition of "flexible working".

Sales & Account Management

Flexible working

Sep 2022

Being part of Planhat's hyper-growth phase is incredibly exciting. It has opened up opportunities that have challenged me to get out of my comfort zone and take on more responsibility. Ultimately, this has helped me grow as an individual, both on a career and a personal level.

Sales & Account Management

Growing fast

Sep 2022

As part of an exponentially growing company, there is a lot to learn and be part of building a great product/company. The Planhat team is full of incredibly experienced and talented individuals, we're always keen to hear each other's feedback and experiences to help grow and push each other forward. You're going to have the autonomy to work but grow so well working alongside such ambitious and entrepreneurial people.

Sales & Account Management

Hard working team

Sep 2022

Being impactful is one of our key values. In order to do that we need to hold ourselves accountable and drive forward together as a team. There is complete understanding across the organisation to provide feedback that helps us all grow. I have regular discussions with the senior Leadership team about ideas that I feel strongly about, how we could implement them and how I can focus on being the best I can be.

Sales & Account Management

Open and honest communication

Sep 2022

Our leadership team across the board are very strong, approachable and great coaches. The vision our team has is very inspiring and their strategy to execute involves the organisation. Kaveh and Niklas as our Founders are great visionaries and leaders that are truly driving us forward as we solve complex business problems for our Customers

Sales & Account Management

Strong leadership

Sep 2022

As a developer, it is essential that my time and energy are spent working on something that is used and appreciated, that provides value, and that solves real problems. In Planhat we work based on real user feedback and we prioritized based on real user value

Software Engineering

Meaningful work

Aug 2022

My manager is a tech manager and is not only very supportive but a real mentor. When I entered I was not familiar with the technology, but he helped me, and taught me, while pushing me at the same time to meet expectations.

Software Engineering

Supportive management

Aug 2022

It was important to me that many of my co-workers had family (kids). The world just looks different when you do. On that note, I needed to have flexible hours, so I could adapt to raising my 2-year-old

Software Engineering

Flexible working

Aug 2022

The system is broad enough to support most customer requirements when configured correctly. Working with customers to capture their needs, and then translating into robust solutions is a skilled job. I expect every configuration requirement will be different per customer.

Operations & Strategy

Challenging work

Aug 2022

There is a general standard of bright and energetic people. The test for my role was comprehensive and challenging. Can already see my colleagues are extremely capable and drive. Clear in discussions with staff in other teams that they also bring in A grade staff.

Operations & Strategy

Intelligent people

Aug 2022

Remote working as standard. Location unimportant. Skills and attitude important. Business runs workcation events where appropriate staff can converge on a temporary rented 'Hub' in an interesting location and all onsite expenses are taken care of by company whilst people work together. Get the job done, but can work asynchronously if tasks support this.

Operations & Strategy

Flexible working

Aug 2022

Planhat has been a remote first company since it was founded, which means that your coworkers are all over the world. Planhat focuses on the employee and allows for flexible work hours and location. As long as you get the job done, no one cares where you did it or at what time. As an employee, I feel like I can control my time and still perform on a high level.

Operations & Strategy

Flexible working

Aug 2022

As an employee, my opinions and ideas are valued. Management has created a great work environment where the employees well-being is in focus. The PTO policy is generous and meet ups with the teams are super fun!

Operations & Strategy

Focus on employee wellbeing

Aug 2022

Everyday is a new day at Planhat with different challenges and different questions/issues to work on. I learn something new every day, which makes my days exciting and challenging. I am allowed to trust my own instincts and ask questions.

Operations & Strategy

Challenging work

Aug 2022

As a remote first company, people are given the autonomy to do their required work at a time and location that is convenient for them. As long at the work is complete, exemplary, and on time, that's all that matters.

Sales & Account Management

Autonomy

Aug 2022

I'm constantly in awe of my coworkers, their experience, knowledge, work ethic, ideas, creativity and problem solving expertise. Planhat wouldn't be where we are today without the people that helped build it.

Sales & Account Management

Intelligent people

Aug 2022

Management is always available to help with any issues, bounce ideas off of, talk through questions, and work on your career progression. As a fast growing company, they're very supportive of employees ideas, suggestions, and requests to oversee certain projects.

Sales & Account Management

Supportive management

Aug 2022

You really do feel like you're developing as a person, because people in Planhat are some of the smartest most thoughtful hardworking people I had the chance of working with, wherever you look around in the company you are in awe.

Sales & Account Management

Intelligent people

Aug 2022

The standards are very high since we're building something massive but you're still encouraged to take initiative in whatever you do and are commended for it!

Sales & Account Management

Great work is recognised

Aug 2022

Remote-first and EXTREMELY flexible! You get to build out a daily routine that doesn't revolve solely around your work. Anything goes as long as you get the job done.

Sales & Account Management

Flexible working

Aug 2022

Planhat has been remote-first ever since its start in 2015, so flexible working is really a part of the company DNA. This demands a self-propelled attitude, but really rewards those that are looking for a flexible worklife.

Marketing

Flexible working

Jan 2022

The software is born out of customer success, but the ambition is way higher than that. The founders are very product-focused but instead of following the market, they aim to push it and broaden what the future of b2b-software could be. Super-inspiring to be a part of, and it really feels like we´re helping our customers build great companies.

Marketing

Innovative product

Jan 2022

It´s been a steady growth from the start with a focus on high standards, so you can tell the company is full of smart and ambitious people. Also, it´s a diverse company with people from different professional backgrounds that all have a strong track record. This adds to the feeling of everybody being here creating something new together.

Marketing

Intelligent people

Jan 2022

Jobs (3)

All locations

Sales & Account Management

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