Napo
Pet insurance and wellbeing provider
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Company mission
Napo's mission is to ensure that pet owners have everything they need so that that their pets live long, healthy and happy lives.
Employees
21-100
HQ Location
Chelsea, London, UK
OTTA INSIGHTS
Otta's take on Napo
Xav Kearney
CTO of Otta
High claims and a small market have traditionally made pet insurance an unappealing option for big insurers. With household pet ownership ballooning in the UK over the pandemic, however, that market is growing, and a flurry of startups are cropping up to cash in. Napo is a relatively young entrant to the scene, offering a comprehensive platform of low-excess insurance and wellbeing services for British pet-owners.
Pet insurance customers are a different and a more discerning breed to, for example, car insurance customers. Providers need to court pet-owners with a more comprehensive suite of coverage, including advertising costs and rewards for missing pets, and bereavement counselling. Napo ticks all these boxes, but they are rapidly becoming an industry standard in a way that requires more to stand out.
Trupanion, for example, are investing in high-tech streamlining solutions to help facilitate scaling without service quality taking a hit. And the larger, better established pet insurtech, Bought by Many, recently won a hefty sum in the pet industry’s largest VC investment deal. Napo have a friendly brand, and are entering into a growing market, but will have to adapt fast to keep pace.
Total funding - $24.4m
Last 2 fundraises
Apr 2021
$5.7m
SEED
Nov 2022
$18.7m
SERIES A
This company has top investors
Company benefits
- Generous stock options package
- Remote-friendly work environment (for now, we would ideally love to have people in the office 2 days per week - we have a nice office in central London)
- Flexible working hours and leave policy (25 days annual holidays - excluding bank holidays), and we think you should get your birthday as a holiday too!
- All the equipment for you to do your best work
- Budget for personal growth and training
- An annual company retreat
- BUPA health insurance
- Pension scheme
- Unlimited GP video consultation (free Babylon Health membership)
Company values
- Be candid and authentic
- Trust and care for each other
- Do the right thing
- We are all owners and optimise for impact
Articles
Founders
Ludovic Lacay
(CPO)Previously CPO at Tictrac, before moving on to work as Product Lead at Facebook.
Prior to Napo, he was co-founder and CBO at Tictrac, then Executive Director of Business Development and Partnerships at Babylon Health.
Diversity & Inclusion at Napo
Jean-Philippe DOUMENG (CEO)
- We want everyone on our team at Napo – people from every background, every identity, every walk of life. We enjoy an inclusive culture where everyone is comfortable to be their whole self and do their best work. We encourage, support and celebrate diverse voices.
- The success of Napo depends on our people, and we believe that a happy and engaged team, which strives to celebrate diversity and is truly inclusive, enables us to be the very best we can be for our customers and for each other.
- We value individuality and difference. And we welcome each person's unique perspective and lived experience. We are the sum of all our parts.
Napo is hiring for 4 jobs on Otta!
Software Engineering
Operations & Strategy
Design