Cloud communications software

Artificial Intelligence
Internet of Things
Machine Learning

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Company mission

To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.



HQ Location

Financial District, San Francisco, CA


Many candidates hear
back within 2 weeks

35% employee growth in 12 months

Otta's take on Twilio

Sam Franklin headshot

Sam Franklin

CEO of Otta

Traditionally it was difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications. From these beginnings Twilio expanded through acquisitions and product development to provide a suite of services around market data and customer engagement.

Twilio is a market leader in this space and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota. However, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers in it was forced to restructure heavily to remain competitive.

Having completed this process the company is focusing on profitability, restructuring internally to streamline decision making and R&D in its new Communications and Data & Applications business units. As the global economy begins to stabilise and the outlook for the tech sector improves, these moves will stand Twilio in good stead for future success.

Company benefits

  • Twilio offers generous annual time off in all countries for you to enjoy
  • We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs
  • Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs
  • At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave
  • Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
  • Food is important and can provide a social connection to other Twilions. We provide a variety of snacks, drinks, and catered meals in each of our locations
  • Work from home opportunities

Company values

  • We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in.
  • We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes.
  • We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them.
  • We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large.


Serial entrepreneur. Founded, and Nine Star. Also worked as a Product Manager at Amazon.

John Wolthuis

(Product Architect)

Nine years experience as a developer before starting Twilio, including at

People progressing

Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After two more promotions, Gilmore now works in Strategic Health Promotions.

Joined as a Fraud Analyst. Moved to Operations and Data Analyst after 2 years. Then moved to be a Software Engineer Apprentice after 2 years.

Diversity & Inclusion at Twilio

  • Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
  • Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
  • Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization

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