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Utility Warehouse

The UK's only Multiservice Utilities provider

1001+ employees
  • Fintech
  • B2C
  • Energy
  • Insurance
  • Customer service
  • Telecommunications
Farringdon, London, UK

Company mission

Utility Warehouse is the world's only fully integrated multi-utility supplier. We are on a mission to be the nation’s most trusted utility supplier by simplifying home services helping our customers to stop wasting time and money.

43% female employees

21% employee growth in 12 months

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill. The company argues that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is paired with a strong customer services record.

The company currently has over 1 million customers across the services they sell, making it one of the largest energy providers outside the 'Big 6'. Though it does not advertise heavily, its 60,000 partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far - which should ensure it continues to compete with other challengers like Octopus and Bulb.

Benefits

  • Flexible working - we’ve got fully remote teams, onsite, hybrid, early risers, and late-night grinders, for us it matters what we’re working on more than where!
  • Shares in a growing FTSE 250 business
  • Remote working office spaces are available to book globally
  • Lots of company and team socials - in-person & virtual
  • Mentors and Teachers a plenty, with so many brilliant minds in one place there is always someone you can lean on for support and development
  • Free employee assistance helpline
  • Wellbeing benefits from free personal training, yoga and pilates through to mental health support - all virtually accessible!

Company values

  • We put people first… Because it keeps us real. * We care about each other, are friendly and treat others with kindness. * We make everyone feel at home here, through respect, inclusion and valuing diverse perspectives * We are approachable, honest, eager to listen to and help others.
  • We work together… Because it helps us get things done.
  • We deliver progress… Because we’re ambitious.

Founders

Stuart is a proud dad of 2 boys! Stuart began his career as a corporate lawyer before working in several notable Insurance firms. He joined UW in 2016 and held several leadership roles.

People progressing

Kerry

Joined as an Electricity Operations Analyst. Promoted 5 times and is now Head of Smart Operations.

Robyn joined UW in 2021 and brings an innovative approach and fantastic leadership skills to our growing Product Team. She is now our Customer Director.

Diversity & Inclusion at Utility Warehouse

Stuart Burnett headshot

Stuart Burnett (Co-CEO)

  • We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
  • We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
  • We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
  • We openly publish our D&I results internally and externally as well as our targets for improvement.
  • We put on unconscious bias workshops and training for all team members
  • We provide mental health support and other wellness initiatives to support all our team members
  • We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
  • We provide inclusive leadership learning to all people leaders at UW
  • We have committed to the Race at Work Charter
  • We have an active, zero-tolerance, Harassment and Bullying policy

Endorsements

All

Opportunities to learn (2)

Challenging work (1)

Tech & tools (1)

Autonomy (1)

Nice people (1)

Hard working team (1)

My opinions are valued (1)

Open and honest communication (1)

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