ZigZag Global

Product returns management portal


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Company mission

ZigZag’s mission is to reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.



HQ Location

Holborn, London, UK


Few candidates hear
back within 2 weeks

Otta's take on ZigZag Global

Sam Franklin headshot

Sam Franklin

CEO of Otta

ZigZag Global provides retailers with a branded returns management portal, allowing them to quickly build customer friendly returns solutions without having to invest heavily in in-house engineering.

Today, around 15% of items are returned by customers across physical retail and e-commerce. Indeed, around 40% of all e-commerce-purchased products are sent back. This creates pressure for retailers to manage the reverse logistics efficiently to maintain customer loyalty, as well as to maximise the value of their goods through restocking.

ZigZag Global has built out an impressive customer list since its 2015 foundation, serving the likes of Dorothy Perkins, Oakley, and Selfridges & Co. However, after being acquired by NYSE-listed tax free shopping leaders Global Blue and given access to its merchant network, another period of rapid growth looks likely.

Total funding - $20.1m

Last 2 fundraises

Aug 2017



Nov 2019



This company has top investors

Company benefits

    🌍 Company-wide benefits

  • Flexible remote/hybrid working options - depending on location
  • 🇬🇧 UK benefits

  • 24 days holiday + bank holidays
  • Pension plan
  • Flexible working hours – so that you can balance your work life with your private life
  • 10% learning and development time
  • Paid for travel opportunities across European locations - occasional
  • Access to L&D courses (e.g. Linkedln learning) and conferences
  • 🇪🇺 EU benefits

  • Sodexo vouchers
  • Option for Multisport card at a discounted price
  • Additional health insurance with dental service included
  • Employee referral bonuses
  • 24/7 access to e-learning platforms


Al Gerrie


Is also a Non Executive Director at We Are Pentagon and XCom Ltd, both ecommerce growth service provider. Was previously Head of Multichannel at outdoor clothing & equipment retailer Mountain Warehouse, and was Ecommerce Multi Channel Manager at Office Shoes.

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ZigZag Global is hiring for 6 jobs on Otta!

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Software Engineering