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Conversational commerce SaaS

charles logo
101-200 employees
  • B2B
  • Communication
  • Customer service
  • SaaS
  • Data Integration
  • Sales
Mitte, Berlin, Germany

Company mission

To empower brands to leverage end-to-end relationships with their consumers using the power of conversational commerce.

Top investors

51% employee growth in 12 months

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

Building strong relationships with customers is vital to any eCommerce business, but this is no easy feat. charles solves this problem with its innovative Conversational Commerce platform.

Conversational Commerce utilises chat services like WhatsApp, optimising them for customer communication and integrating them into sellers’ platforms. This makes it easier for businesses to directly engage with their customers, improving consumer spend by up to 60% and driving up customer loyalty.

Conversational Commerce is big business in markets like China, but its adoption in Europe and elsewhere is relatively new. With its significant funding and streamlined, all-in-one solution, charles is well-placed to gain a leading position in this promising new market


  • Be part of an ambitious tech company & team shaping the C-Commerce world
  • Full time employees receive ESOP to have the opportunity to share ownership and success of Charles
  • BVG employee offers
  • Personal Trainer
  • Virtual Yoga and Meditation sessions
  • Company lunch on Thursdays
  • High level of responsibility and space to develop
  • A friendly, open, multi-cultural work environment
  • A great office in the heart of Berlin Mitte

Company values

  • Drive from within
  • Care for each other
  • Accelerate for break through
  • Focus on what matters

Funding (last 2 of 3 rounds)

Jul 2022



Apr 2021



Total funding: $30m

This company has top investors


Co-founded Spotted. Worked as an associate partner at McKinsey & Company for six years before founding Charles.

Previously co-founded Kapten & Son.