For example, patients can book and manage their appointments online or by SMS using DrDoctor. They identify, and target long waiting patients, and automatically book them into empty slots in clinics. Patients fill out digital assessments before or after their appointments, which can then be used to personalise their care pathway. They use the data collected to run analytics, identify at-risk patients and provide earlier interventions.

Together, this provides an end to end digital experience for patients. They typically cut time to first contact by 8 days, increase utilisation by 10%, and cut waiting lists by 10-15%. 96% of patients recommend the service, which is used in multiple NHS hospitals and by over 4 million patients annually.