Customer service quality management

Artificial Intelligence
Customer service
Business Intelligence

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Company mission

To establish high-quality conversations between companies and customers.



HQ Location

Kitseküla, Tallinn, Harju County


Many candidates hear
back within 2 weeks

Otta's take on Klaus

Xav Kearney headshot

Xav Kearney

CTO of Otta

Klaus was built for customer support teams by customer support veterans. The start-up offers an AI-powered customer service quality management platform that integrates with its clients’ help desk in order to review customer support conversations from channels like web chats.

Whilst the company has its competitors, including MaestroQA, Playvox, and Stella Connect, Klaus is well positioned with its large number of impressive customers. Clients such as as Epic Games, SoundCloud and WordPress.com provide a degree of confidence in the quality of Klaus’ services, which are always seeing innovative additions that stand Klaus out amongst the crowd.

The Estonian-based provider has seen global reach and continues to grow, recently receiving funding led by Action Capital which will be used to expand operations.

Total funding - $20.2m

Last 2 fundraises

Sep 2020



Sep 2022



This company has top investors

Company benefits

  • Seven weeks of paid time off
  • Budget to set up your home office
  • Mental health support
  • Social events and retreats
  • Competitive option grants
  • Sabbatical after four years at Klaus


Kair Käsper


Previously co-founded Jobkitten and VURR. Experience serving as Director of Product Marketing for Pipedrive, and as Project Manager for Taevas Ogilvy.

Martin Kõiva


Previously co-founded JobKitten. Experience serving as Global Head of Customer Support for Pipedrive, Country Manager for Cherry Media, and as a Consultant for PR Agency Jugaste, Liiva & Seimann.

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