AI-based customer service voice assistants
To develop voice assistants that strive to understand everybody, no matter who they are or how they speak.
Waterloo, London, UK
Some candidates hear
back within 2 weeks
32% female employees
48% employee growth in 12 months
COO of Otta
AI-driven customer service has spread quickly in recent years but has often produced limited automated voice and chatbot services.
PolyAI builds and deploys voice assistants for automating customer services, which sound like real humans. This helps companies get an infinite and cheaper supply of their best human voice operators, which reduces customer waiting times, and increases customer satisfaction and retention.
Its competitors include Microsoft's Nuance, Isoft, Interactions, SmartAction and Replicant, but PolyAI is staying ahead of others as its voice assistant can go live more quickly, in more languages, and it charges on a per-minute basis. Recent PolyAI clients include Landry’s Entertainment, Greene King, Starling Bank and Viasat.
The company has the potential to completely disrupt the customer support market and its product is already working across different languages and sectors. It is available in the US and the UK, and has made significant strides in its expansion efforts in both regions.
🌍 Company-wide benefits
🇺🇸 US benefits
🇬🇧 UK benefits
PolyAI lands $40M to handle contact center calls automatically
PolyAI Accelerates Growth in AI Voice Automation Market by Opening New US R&D facility and Appointing US-based SVP Marketing
Previously a machine learning consultant at Apple and holds a PhD in Machine Learning from Cambridge.
Eddy Su(SVP Engineering)
Worked as a research intern at Facebook after completing his PhD in Information Engineering at Cambridge.
Holds a PhD from the Dialogue Systems group at Cambridge and worked as a research consultant at IPSoft Amelia team, and a research intern at Google Brain.
Diversity & Inclusion at PolyAI