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incident.io

End-to-end incident management platform

21-100 employees
  • B2B
  • Internal tools
  • SaaS
WeWork 145 City Rd, London EC1V 1AZ

Company mission

Building the best way for your whole organisation to respond, review and learn from your incidents.

Insights

Top investors

45% female employees

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

Slack is a powerful tool for managing business productivity, connecting teams with information and enabling new collaboration. But creating, managing, and resolving incidents on its platform can be a very time-consuming process.

Incident.io is a tool which integrates with Slack in order to make follow up and incident communication simpler, faster, and easier. It not only takes the hassle out of incident management in Slack, but also makes collaboration more efficient and offers actionable data and insights so that clients can make better-informed decisions.

Already counting the likes of Loom and GoCardless as some of their early customers, Incident are looking to work with companies to actively shape their product before launching to a wider market.

Benefits

  • Everyone gets a company card - buy what you need
  • Generous learning and conference budget
  • Generous holiday + we’ll top it up! Treat yourself on us
  • The last Friday of every month is a fully paid day off
  • Flexible remote work environment and budget
  • Take care of yourself
  • Private health insurance
  • Life insurance
  • Generous sick leave, including mental health days

Funding (2 rounds)

Jul 2022

$28.7m

SERIES A

Sep 2021

$4.7m

SEED

$33.4m

Total funding

This company has top investors

Founders

Stephen was an early employee at Hailo, and later co-founded Ravelin, a fraud detection company. Most recently he worked on systems to fight financial crime at Monzo before starting incident.io!

Chris was Technical Director of Platform at Monzo, which he helped scale from 500k to 5m customers. He helped put out his fair share of fires along the way and now helps our customers do the same.

Pete spent 6 years building product and engineering teams at GoCardless, before later joining Monzo as a senior staff engineer where he met Chris and Stephen and started incident.io

Endorsements

All

Intelligent people (2)

Hard working team (2)

Strong leadership (2)

My opinions are valued (1)

Diversity is a priority (1)

Perks (1)

Innovative product (1)

Inspiring mission (1)

Growing fast (1)

It's one thing to be smart but another thing to be a smart team player that is a pure joy to work with. Incident.io solely hires intelligent people that care about the company, the work they produce, and each other. It's a lot of fun and I can't recommend it enough.

Software Engineering

Intelligent people

Jun 2022

The founders are experienced, driven, inspiring and (this will go to their heads) really quite hilarious. Very enjoyable to be around and are generally very effective people. They hire smart people to do the work so they don't have to micro-manage, and it's a breath of fresh air.

Software Engineering

Strong leadership

Jun 2022

At incident.io we get the last friday of every month off (paid) to recharge and it makes all the difference. We do company offsites (Edinburgh, Lisbon), regular company-wide and team dinners, and have a budget of £1k a year to spend on anything that will make us better at our job. Lastly, theres an endless stream of dogs that come to visit the office <3

Software Engineering

Perks

Jun 2022

I get so much energy from working with a group of lovely, smart people, both directly in product/engineering and across the whole company. Everyone is ready to help out and bounce ideas around!

Software Engineering

Intelligent people

Jun 2022

We have shared Slack channels with a lot of our customers, which means everyone gets to connect with our customers and understand their problems, which also means we're really in touch with how fast we're growing (which is very fast!)

Software Engineering

Growing fast

Jun 2022

Before I joined I worked at a customer of incident.io, so I know how useful the product is! In just the last few months we've shipped gamechanging features and there's so much more to come :)

Software Engineering

Innovative product

Jun 2022

The team at incident.io are by far the most intelligent and driven people I've ever worked with. The sense of team effort is massive and everybody cares about the bigger picture and not just about their own workload.

Sales & Account Management

Hard working team

Jun 2022

By being one of the first hires in my team, I've had input into so many different aspects of the role from strategy to tooling and hiring others. There is s great mixture of healthy debate and respect of my previous experience.

Sales & Account Management

My opinions are valued

Jun 2022

The co-founders have an incredible amount of combined experience. Their combined experience means many of the usual startup growing pains don't exist as they come prepared. Team meetings don't feel forced or overdone which is very refreshing.

Sales & Account Management

Strong leadership

Jun 2022

We really care about building a diverse team, and we're willing to grow slower as a result. It's incredibly important for us to build the team we want from day 0 - instead of getting off on the wrong foot and then having to course correct. Diversity is going to make us a better team - it's not a nice to have.

Software Engineering

Diversity is a priority

Jun 2022

The product is really exciting - I used it before joining the company. It's everything I wished I had during incidents. Our customers love the product and give us loads of great feedback, which I find really motivating. We're solving a real-world problem that's incredibly tangible, and there's still so much to do!

Software Engineering

Inspiring mission

Jun 2022

The team is excellent - incredibly talented and committed. Everyone is willing to pitch in - doing both the exciting stuff and the less glamorous work.

Software Engineering

Hard working team

Jun 2022

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