• The candidate should have a depth of project and program management knowledge, good understanding of various IT technologies and the ability to hold teams accountable while owning project/program outcomes with impact on global customers
• You should have a background in supporting customers in an enterprise environment, working with internal or external teams
• Experience in technical product or technical program management
• Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Experience of Managing Enterprise Level Infrastructure Services [Support, Design, Hardware Deployment]
• Experience of managing cross-functional Infrastructure projects

Desirable

• We are seeking a Technical Infrastructure Program Manager to manage Day 1 and Day 2 implementation programs with considerable global impact
• The program may focus on a single product in a critical technology area or work more broadly, managing larger initiatives that span organizations or geographies in support of a larger business objective
• You will be responsible for the delivery of large and complex projects that may or may not be tied to a wider program
• You will be assigned to manage the roadmap for an organization, which may include contributing to operational planning narratives, and ownership of one or more organizational goals
• As a technology program owner, you are accountable for the overall strategy as well as driving teams inside and outside CIS organization to deliver
• You will define the program (mission, vision, tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation
• You understand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural decisions (Q. Why did we build X? What business goal does it solve? Do we need to build something else– if so why?)
• To ensure business and technical stakeholder needs are aligned, you will drive mindful discussions that lead to crisp decisions
• You are expected to provide context (past, current, and future) for business/technology choices and a long-term perspective
• You will partner with customers and engineering teams to determine which projects move forward and in what priority order
• You will use your technical judgment to question proposals and test assumptions (Q. Do we need to build this at all?)
• Working closely with CIL Engineers and CIS Delivery TPMS you will also enlist Senior/Principal Engineer to ensure architecture(s) scale (or will scale) to match the "think big" business case
• You will make smart trade-offs (e.g., time vs. effort vs. features)
• You will be expected to create plans that have clear, measurable success criteria and clearly communicate progress and outcomes
• Manage and own complex projects having enterprise wide impact
• Collaborate with engineering teams to develop Network Infrastructure solutions
• Drive proof of concepts, develop technical documents required for service deployment
• Manage end to end of Bill of materials and change management
• Establish the forward looking strategy and gain support for implementation
• Conduct pre-project requirement gathering, scoping, project approval, planning, oversee delivery and verification of strategic goals
• Develop gap analysis, functional specifications, project schedules and milestones
• Work with stakeholders to identify resources, assemble project teams, and delegate responsibilities
• Assess costs, benefits and risks, plus identify and respond to risks and high-priority issues rapidly and effectively through effective action and appropriate escalation
• Balance business needs with technical and security requirements
• Clearly communicate goals, responsibilities, issues and status to customers and senior managers
• Lead and streamline the transition of IT Services in to production
• Ensure changes are effectively released ensuring feedback mechanisms are established
• Build effective relationships with stakeholder and service owners
• Publish accurate and concise reports on time to maintain visibility and accountability