Senior Customer Success Manager, Bluecore
$115-135k
+ 20% Variable compensation + Equity
More information about location
AI powered customer insight technology
Open for applications
AI powered customer insight technology
201-500 employees
Open for applications
$115-135k
+ 20% Variable compensation + Equity
More information about location
201-500 employees
Company mission
To transform casual shoppers into lifelong loyal customers.
Role
Who you are
- The ideal candidate is a customer-centric analytical problem solver who loves finding opportunities for our partners and is inventive & tenacious in efforts to bring those to life
- BA/BS degree and 4 + years of relevant experience working with or adjacent to marketing strategy that drives growth for a retail e-commerce company
- Brand-side retail experience or digital marketing experience for retail customers required
- Customer success, account management or related experience in a fast paced, innovative SaaS technology company a plus
- Experience and domain knowledge in digital marketing solutions, online consumer analytics (e.g., analysis of online transactions, avg. order value, conversion rates) and Web-based reporting (e.g., MS Access, Cognos, Crystal Reports) strongly preferred
- Self starter, who enjoys working with a team and managing multiple priorities in a fast paced environment
What the job involves
- As a Customer Success Manager you represent Bluecore by supporting, strategizing and executing with sophisticated Enterprise e-commerce marketing teams
- You are accountable for the customer’s overall success with Bluecore, including adoption of Bluecore solutions, maintaining overall customer health, experience, and satisfaction, and having a strong focus on the customer retention
- Drive performance marketing for our retail e-commerce customers through understanding their business needs, mapping goals, and executing on marketing strategy through the use of Bluecore’s platform
- You will play a meaningful role in driving value and long-term partnerships with Bluecore by helping to make our clients heros within their organization
- Proficient in implementing and managing Matech SaaS solutions for multi-level customer environment
- Deep understanding of email marketing, SMS marketing, digital marketing operations, ESP platforms, data analytics, business intelligence, CRM and database integrations
- Manage customer experience through effective communication, maintaining customers overall health, and having a strong focus on growth and performance to ensure retention
- Utilize your knowledge of the customers marketing initiatives, segments, marketing stack, and technical capabilities to optimize their use of our solutions in a way that builds our strategic impact and drives deeper product utilization
- Partner with Services, Product, Sales and other internal teams to identify and prioritize new capabilities that could add value for the customer and collaborate on launching new offerings
- Present data driven recommendations, content and audience recommendations, and program expansions to customers by leveraging your analytical skills and retail e-commerce industry knowledge
- Apply strong program management rigor; able to multitask, effectively prioritize issues/escalations, and manage multiple customer initiatives simultaneously
Our take
Bluecore uses data gained from direct marketing like email, social media, site activity and combines that with machine learning to make better predictions about who might want to buy what. In turn this helps turn casual consumers into lifetime customers for its clients, predominantly large retailers such as Sephora, CVS, Teleflora and Tommy Hilfiger.
Competitors include Wunderkind, dotdigital Engagement Cloud, Salesforce Email Studio and ActiveCampaign.
The business proposition of Bluecore is widely valued by both the investment and retail community thanks to its focus on predictable customer bases within an increasingly unpredictable market. After its unicorn-making Series E funding in 2021, Bluecore continues to reinvent how brands and retailers can engage with shoppers, helping drive the shift toward digital-first commerce. Over 2022, Bluecore has been expanding its leadership team and making forays into mobile technology.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Aug 2021
$125m
SERIES E
May 2020
$50m
SERIES D
Total funding: $244.3m
Company benefits
- Highly competitive compensation package including salary and equity as well as the opportunity to work for one of the fastest growing marketing technology companies
- Comprehensive medical, dental, and vision insurance
- 401(k) plan
- Monthly discretionary reimbursement towards fitness, home office and/or Learning and Development opportunities
- Generous Parental Leave & flexible vacation policy
Company values
- As simple as possible, as powerful as necessary - We stay focused on driving progress for Bluecore and our customers today, with an approach to tailor and design for tomorrow, without carrying the heavy burden of unnecessary complexity.
- We win when our customers win - Bluecore wouldn’t exist if it weren’t for the quantifiable success we drive for our customers through our people as well as the processes and technologies we offer.
- Seek lessons in success and failure - The lessons learned from failures can be almost as valuable as those learned from successes. They remind you of the unlikeliness of success and when to recognize it.
- #onebluecore - Whenever you see something great happen, it's rarely the result of the work of an individual, but the culmination of the work of a team's effort, both seen and unseen.
- The best solutions matter - Think in solutions, not just problems. The best ideas come from anywhere, sometimes even where you least expect them. Everyone has great ideas if you create opportunities to share them.
- Act with intention - As a team, we understand our goals, hold ourselves accountable and take ownership of the actions required to achieve incredible outcomes.
- Imagine the possibilities - When we build something, we limit ourselves if we only think about the current state of the problem we are solving for. We stretch our boundaries and embrace the possibilities that come with it.
Articles
Leadership
Fayez Mohamood
(CEO)Having studied for an MA, at Georgia Institute of Technology, they worked as a Microprocessor Design Engineer at AMD, before working in Software Development at The MathWorks for 3 years. They left their position as Head of Product at BigDoor Media in January 2013 to co-found Bluecore the following month.
Max Bennett
(Advisor)They worked as a Derivatives Trader at Goldman Sachs for just under a year before working briefly as an Associate at Techstars. In 2013, they co-founded Bluecore, serving initially as CPO and since February 2021 as an Advisor.
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