Associate Market Manager, Expedia Group
Online travel shopping company
Open for applications
Online travel shopping company
1001+ employees
Open for applications
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- Minimum 2 years experience
- Must hold full drivers license
- Proficiency in English
- Proficient communicator
- Growing knowledge of sales techniques
- Account management experience preferred
What the job involves
- Manages hotel partners to be more successful on the company's platform, increasing value through comprehensive commercial conversations and interactions
- Develops relationships with hotel partners or their account team
- Attends regular meetings at partner hotels to understand needs and expectations
- Assists in creating opportunities (e.g., progress meetings, fact-finding/exploratory meetings) to build hotel partners accounts
- Develops understanding of hotel partners business issues
- Recommends products, services, and insights that will meet hotel partners needs
- Completes basic account plans that outline tactics to acquire and/or maintain business
- Develops a basic understanding of the financial impact of decisions/solutions on the organization and its hotel partners
- Assists in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications not reaching an agreement
- Identifies the key stakeholders in decision making for the account
- Builds a working knowledge of products, technologies, offerings, etc., within scope of responsibility
- Develops a broad understanding of competitors’ standard products and services
- Understands the value and application of products, technologies, and offerings
- Understands the importance of developing rapport and maintaining ongoing business relationships with colleagues and external hotel partners
- Learns about hotel partners key leaders/decision makers from internal customer relationship management system
- Develops basic understanding of hotel partners industry and competitive market and/or uses company's tools to access market-specific information and insight
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist
Insights
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
Company values
- Force Simplicity
- Include Consciously
- Trust Each Other
- Go Get What's Next
- Choose Fearlessly
Company HQ
Interbay, Seattle, WA
Articles
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
People progressing
Joined as Manager - Strategic Initiatives and has been promoted multiple times to Senior Manager - Strategic Initiatives after 1 year, to Director - Strategic Initiatives also after 1 year, and again to Senior Director - Strategy & Supply after 2 years. Now works as the Vice President of the Travel Agent Affiliate Program.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 26 more jobs at Expedia Group