Head of Product & Engineering, Automattic
Payments
Making the web a better place
Be an early applicant
Making the web a better place
1001+ employees
Be an early applicant
1001+ employees
Company mission
To democratize publishing and commerce so that anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or where they live in the world.
Role
Who you are
- This is an ideal role if you are someone who is customer obsessed, and is as energized with guiding the 30k foot view, as you are sweating the details
- You care about the experiences you provide to customers, and their shoppers
- You take pride not only in what you build, but how you build, helping increase scale, productivity and efficiency in execution
- You know the fine balance between empowering your teams, while giving them guidance in how to operate
- Your decision process is guided as much in being data-informed, as it is from intuition of your past experiences and listening to your customer
- You are equally comfortable in building both iterative and transformational products, with a passion for challenging the status quo and removing blockers
- You are a deep payments expert, understand the ecosystem, and the levers that exist therein. You are familiar with PayFac constructs, especially as it relates to risk management of merchants and transactions. eCommerce experience is a plus
- Leading a portfolio of products, building a long-term strategy, and working with colleagues at all levels and across subject areas to realize that strategy
- The ability to connect business strategies, customer needs, and available technologies to deliver best-in-class products and achieve business goals
- Experience in all stages of the product life cycle, from successfully bringing new products to market, meaningfully improving established product performance, and also migrating a large user base from a legacy offering to a new and improved substitute
- A healthy understanding of the difference between install-base and hosted/SaaS solutions, and the levers available to influence customers in each of those environments
- Familiar enough to work with engineering leads to make tradeoffs for prioritization and to scope projects correctly
- Strong organizational, cultural, and people leadership skills. You are a strong cross-team collaborator, able to effectively work with teams across multiple departments, time zones, and functions
- Excitement to join a globally distributed team. Familiarity with distributed work is welcome
What the job involves
- We’re looking for a Head of Product and Engineering for the Payments group within WooCommerce
- In this role, you will report to the GM of Payments and lead a team of product directors, and engineering, overseeing our payment products and platform
- This product portfolio includes our flagship payment solution WooPayments, including a new consumer wallet product WooPay, payment partner extensions and integrations, and our first-party payments processing platform that serves Automattic
- In this role, you will drive the strategic direction of merchant and consumer-facing payment products, as well as the platform strategy that powers these products
- You will guide the vision, direction, and priorities, to enhance and transform the experience of our payments and checkout products
- You will partner closely with cross-functional teams and leadership across design, marketing, operations, customer success, business development and sales to build alignment in business and product strategy
- You will create roadmaps in service to our customers, finding opportunities for monetization that create mutual value exchange for our customer and business, and align closely with the overall WooCommerce product, to ensure seamless experiences
- You will be a growth hacker, using optimal product experiences, and partnering with marketing to increase the penetration rate of Woo-owned payments products
- You will work closely with payment providers to ensure our products are leveraging their capabilities and integrations appropriately
- This position is an opportunity to join one of the fastest-growing Business Units across Automattic
- Collaborate with cross-functional stakeholders and payments leadership to set product strategy and vision for the payments product area that is aligned with overall strategy
- Lead a team of Product Directors and Engineering to help them develop and deliver on roadmaps to realize the strategy and goals
- Be a key member of the Payments Leadership Team, responsible for meeting business needs, and influencing business decisions with quantitative and qualitative insights using your experience and empathy for users. Drive growth of active users and establish our products as the top option for WooCommerce stores
- Increase payment volume through WooCommerce’s payment products through a combination of new active users and better same store sales by providing relevant and high-converting checkout experiences
- Talk to our customers – merchants, developers, and shoppers – to understand their most important needs. Use interviews, internal data, market feedback, competitive research and your intuition to define the most valuable problems worth solving
- Be a champion for your team and products across the organization. Rally team input and cross-functional alignment through planning processes. Maintain an efficient cadence for collaborating with other executives and leads throughout the product life cycle. Advocate for projects, secure the right resources for success, and work with leadership when goals are at risk
- Own our product strategy, roadmap, track metrics, optimize performance, and report progress
Our take
At a time when companies like Facebook, Apple, and Google were turning into monopolistic market leaders, Automattic was building its open-source infrastructure on a distributed, volunteer-run workforce. Since its launch in 2005, the company has continued to evolve and expand as it built its new web empire.
Automattic is the company behind WordPress (which powers roughly 42% of all websites), Jetpack, Tumblr, Simplenote, WooCommerce (which is believed to run more than a quarter of all online storefronts), Longreads, Crowdsignal, Atavist, Day One, and more.
The company’s “Five for the Future” initiative allocates 5% of its resources to further the development of WordPress, and many other companies that utilize Automattic’s communities follow some version of the initiative, contributing back code and time to support the community. Still spinning out new projects such as an anti-spam filter and online identity safeguards, the unicorn company is a powerhouse that is well set to continue its path to long-lasting growth.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 5 rounds)
Feb 2021
$288m
LATE VC
Sep 2019
$300m
SERIES D
Total funding: $778.6m
Company benefits
- Flexible Working Hours
- Work from Home Options
- Co-Working Space Stipend
- Home Office Stipend
- Mental Health Apps
- Three Months Sabbatical Every Five Years
Company values
- We are Passionate Advocates for our Customers
- Effective Communication
- Collaborative Problem Solving
Company HQ
Bernal Heights, San Francisco, CA
Articles
Leadership
Matt Mullenweg
(CEO)Former President at Automattic. Current Lead Developer at WordPress, and Board Member at the New Museum of Contemporary Art and ecoAmerica. Former Board Member at Grist, and GitLab Inc. Previous Senior Product Manager at CNET Networks.
People progressing
Design Director/UX Ninja Jetpack. Strategic UX/Product Design leader with over 19 years of experience in Product Design, User Experience & User Research methodologies & Product Management.
Head of Communications. Writer, editor, communicator, producer. Their first WordPress site was a self-hosted tech blog called effinnerds.com that she built in 2008. Speaks English, Khmer, and Spanish.
Diversity & Inclusion at Automattic
- We are committed to Diversity, Equity, and Inclusion: https://automattic.com/diversity-and-inclusion/ A diverse, equitable, and inclusive workplace comprises people of many identities and abilities. It invites community members to share their opinions and ideas, which it then uses to improve the company. It celebrates employees’ various cultures and heritages; it plans team- and company-wide meetups that are accessible to all; it invites people to effect change within the company; it provides an array of tools and methods to help its employees become experts in their positions; and it encourages individualized successes, which benefit the company at large. Automattic is a Most Loved Company (https://mostlovedworkplace.com/companies/automattic-inc/) and Disability Confident Committed (https://disabilityconfident.campaign.gov.uk/).
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