• 1+ years experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar
• A Mac expert (software and hardware)
• You have clear verbal and written communication skills
• Passionate about learning new technologies and passing that knowledge on
• Enjoy working on challenging problems and finding impactful solutions
• Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password and Google Workspace
• Willing and able to work from the London office for 4+ days

Desirable

• As our IT Specialist I, you'll be responsible for interacting with and solving technical issues for other Klaviyos
• Using your experience, you'll work to understand the problem then solve it using your troubleshooting skills
• You'll also assist with light project work and inventory management
• You'll have support when you need it, working closely with the IT Systems team to escalate issues as necessary, all under the leadership of the EMEA IT Manager
• Oversee the daily ticket queue, ensuring that priority tickets are solved expediently
• Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem
• Identify recurring technical issues
• Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving
• Be an active participant with documentation and writing knowledge base articles
• Support our conference rooms and unified communications technology
• Identify a focus area and work on a career plan to ensure your continued growth