Office & Reception Manager, Zopa
1-5 days a week in office (London Bridge, London)
Financial solutions for borrowers and savers
Job no longer available
Financial solutions for borrowers and savers
501-1000 employees
Job no longer available
1-5 days a week in office (London Bridge, London)
501-1000 employees
Company mission
To create simple, fair and honest financial products that have the customer's needs at heart.
Role
Who you are
- You'll have demonstrable experience in office and/or reception management
- You may have a qualification in Health and Safety or knowledge of this area
- You'll be a great communicator able to quickly resolve issues using your initiative
- You have the ability to work autonomously and keep tasks in order
- You’re positive, proactive, and approachable
What the job involves
- This role is at the heart of our workplace experience and is based 5-days per week in our vibrant London Bridge HQ. The working hours are 09:00-17:30 - Monday to Friday
- You’ll be positive, proactive, and approachable. Our workplace experience team play a big part in making the office a place where our staff can thrive
- Facilities Management: Being the first point of contact for any issues/incidents that may arise, using initiative to problem solve. This includes managing cleaners, contractors, and suppliers
- Raise permits with building management for any contractors and for all office works e.g., Painting, installation of new equipment etc
- Complete daily checks of office space and meeting rooms to ensure they are tidy and presentable for Zopians and visitors. Ordering new furniture/office equipment where needed
- Being first point of contact for our small office in Stoke. This includes liaising with the on-site contact there, calling in facilities issues and maintaining relationships with the building management
- Health and Safety: Keep up to date with all H&S laws and ensure we are compliant
- Book our annual Fire Risk assessment and general risk assessment and ensure we always have the right number of certified First Aiders and Fire Wardens
- Record any office H&S incidents and action plans where appropriate. Take action on desk assessment issues
- General Duties: Complete the morning set up – clean coffee machines, fill up the snack station, breakfast items, and drinks fridges
- Managing reception including, guest/contractor management, post, staff pass system, managing inventory, and problem-solving as issues arise
- Keep staff updated with any relevant information, linking with internal communications
- Weekly ordering of food/drink and office supplies, keeping within budget
- Events: Organise our annual Summer and Christmas parties, as well as other events - ensuring there are no problems, and we keep within budget
Salary benchmarks
Our take
Zopa has been a pioneering force in the world of finance since 2005, lending out billions in personal loans since its inception, before the launch of its bank in 2020. Its depth of lending experience makes it a digital bank with a difference - offering all the benefits customers have come to expect from a challenger bank, but backed up by 16 years of know how.
As a bank, Zopa has the flexibility to offer much more than loans to their customers, such as their fixed term savings accounts and credit card. Their model is clearly defined, with a focus on lending and saving rather than current accounts - and its investment in its banking license has clearly paid off. The company has recently seen significant investment that will accelerate the growth of its current products as well as support expansion into the business lending space. It has also made its first ever acquisition, of the ‘buy now, pay later’ platform DivideBuy.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
41% female employees
14% employee growth in 12 months
Company
Employee endorsements
Intelligent people
"My colleagues here at Zopa have a wealth of knowledge which they share constantly and are always willing to assist or give a second opinion on..."
Funding (last 2 of 13 rounds)
Feb 2023
$93m
LATE VC
Oct 2021
$300m
LATE VC
Total funding: $869.2m
Company benefits
- Discounted gym membership
- Cycle-to-work scheme
- Enhanced maternity and paternity leave
- Hybrid & flexible working model
- Health insurance
- Generous holiday plus Zopa bank holidays
- 2 volunteer days a year
- Employee Assistance Programme
- Life Assurance
- Private healthcare from Vitality
- Great deals on Zopa products
- Season ticket loans
- Discretionary unpaid leave
- Games room, meditation room, subsidised yoga classes, football league and more
Company values
- Champion our customers - Whatever your role, you’ll be close to our customers. We care passionately about doing the best for them.
- Help us make fearless choices - Our environment is fast-paced, agile and open. You’ll solve interesting and challenging problems, and be trusted and empowered to bring your ideas to life.
- Walk the talk - Like us, you’ll be honest, stick to your promises and face the tough moments head-on.
- Win smarter - You’ll be always on the lookout for a better way of doing things, going beyond ‘good enough’ and welcoming different points of view.
- Be in it together - You’ll join an ambitious, diverse and all-round approachable team with a mix of ideas and talents who inspire each other to be better every day.
Company HQ
London, UK
Articles
Founders
Giles Andrews OBE
(Board Member)Independent Non Executive Director at C. Hoare & Co., and at the Bank of Ireland. Chairman of carwow. Board Member at the Innovate Finance FinTech Strategy Group. Previously founded Caverdale Group.
Jaidev
(CEO, not founder)Promoted from within Zopa, previously COO. 12 years of experience at Capital One, including Chief Marketing Officer for UK.
Diversity & Inclusion at Zopa
Jamie Ferguson (Talent Acquisition Advisor)
- We're always looking for passionate and talented people who can help us be the best place for money. We welcome everyone, regardless of age, disability, gender, sexual orientation, parental status, race or religion.
- We run a successful mentoring program, with 28 mentors across the business. We believe this launching pad helps our internal talent stretch beyond their comfort zone, explore new avenues and grow into future leaders.
- We’re focused on ensuring a fair approach to attracting talent, from how we advertise roles to our application and interview process. For all our hiring requirements we mandate 50/50 shortlists and diverse interview panels. We also run all our adverts through a recognised gender de-coder to ensure we attract and hire a diverse range of people. More recently we’ve been experimenting with new job boards and partnerships like Otta Jobs and BYP Network (Black Youth Partnership Network) to increase diversity in our candidate sourcing.
- We’ve secured trail-blazing partnerships with organisations like Code First Girls, YSYS and BYP Network. We’ve already had huge success with our Code First Girls cohort who joined our tech community as Software Engineers and Database Administrators in January.
- We encourage Zopians to create memorable career journeys, and internal mobility plays a huge part in this. All our live job vacancies are posted on our internal jobs board. Over the last 12 months, we’ve trained and supported many Zopians to make internal career moves and become compliance officers, developers, lawyers and HR specialists. In fact, 20% of our open roles in Q3 2021 were filled by internal candidates. This not only makes Zopa a great place to work, but also allows us to break down some of the systemic pipeline issues that we see in STEM professions.
- Our Diversity & Inclusion focus groups and “All in” club celebrate diversity through various company events, such as quiz nights and “Bring your kids to work” day – our favourite is international food night!
- Everyone at Zopa has different working styles, and we want to support them in any way possible. That’s why we’re committed to flexible working whether that’s from home, in the office or a combination of both. What’s more, our model includes the option of working from abroad for up to 90 days a year!
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