Junior Account Manager, Hive

Salary not provided

+ Stock options

Hive
Junior and Mid level
London
Hive

Operations platform for independent commerce

Be an early applicant

Hive

Operations platform for independent commerce

201-500 employees

B2BLogisticsTransportSupply ChainSaaS

Be an early applicant

Salary not provided

+ Stock options

Hive
Junior and Mid level
London

201-500 employees

B2BLogisticsTransportSupply ChainSaaS

Company mission

To be the operational brain of your D2C company, so that you can focus on other aspects of your business.

Role

Who you are

  • Entrepreneurial spirit to build a fast growing VC-backed company in a new market and reshape the logistics industry
  • Excellent communication skills and a customer-centric mindset
  • Strong analytical as well as empathic abilities to leverage in your communication towards customers
  • You love the responsibility of being the face of Hive towards our customers and the point of intersection between internal and external stakeholders - from logistics to tech
  • Min. 1-2 years of professional experience in B2B account management, customer success, sales or business development

What the job involves

  • As Junior Account manager, you will be working with our UK customers, based in our centrally located London office
  • Consult our e-commerce brand customers on their growth journey, discover optimization levers, or prepare new product launches and market entries
  • Build and maintain strong relationships with your customer base by serving as the connecting element between our customers and the Hive team; identify all relevant stakeholders & be in constant exchange with all decision makers
  • Collect and analyze customer feedback closely with our product team to ensure we develop the best, most customer-centric software product in the market and thereby enable our customers to reach their goals
  • Onboard new customers into the Hive software and processes together with our Onboarding team and make the first experience with Hive as one of the best that customers will not forget
  • Join an international account management team across UK and EU, and help some of the world’s fastest growing direct-to-consumer brands with their international expansion

Salary benchmarks

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

Streamlining commerce operations requires the participation of various departments, which can complicate the purchase-to-delivery cycle and lead to delays. Hive’s platform helps to streamline commerce operations through a network of operations providers.

Hive’s Warehouse Management System works in tandem with its Transport Management System to organise and economise the operations of eCommerce businesses. Importantly, its network of solutions means that users can give their customers an accurate delivery date from the moment of purchase online. This leads to a better experience that can help foster loyalty and support repeat purchases.

This is an attractive proposition, especially as eCommerce begins to take over from the high street and consumer expectations continue to rise. Investors have recognised this potential in Hive, which intends to use its latest funding round to accelerate growth and product development, with the aim to reach profitability by 2025.

Insights

Top investors

Company

Funding (last 2 of 3 rounds)

Jun 2024

$19.9m

SERIES A

Nov 2021

$31.7m

SERIES A

Total funding: $58.9m

Company benefits

  • Virtual employee stock options for all full-time team members
  • Operating system and hardware of your choice (plus additional tech equipment that you need, screens, you name it)
  • 30 vacation days annually, with the opportunity for a sabbatical after three years with us
  • Dedicated monthly wellness and productivity budget

Company values

  • Level up our customer - We listen to what our customers need and proactively raise the bar for their success
  • Trust in ownership - We trust ourselves and others to take ownership of projects, deliver, and iterate effectively
  • Caring meritocracy - We are a sports team not a family. We support each other and make the best ideas win, regardless of background
  • Deliver and celebrate results - We set ambitious goals and celebrate them together. We take the time to appreciate each other
  • Take responsibility for sustainable actions - We strive to monitor our end-to-end impact and pioneer sustainability in our industry

Company HQ

Mitte, Berlin, Germany

Founders

Franz Purucker

(Managing Director)

Previously worked in Strategy and Consulting at McKinsey & Company. Was also an Investment Banker at JP Morgan and worked in Venture Development at Rocket Internet.

Previously Risk Advisory Intern at Deloitte, ML Engineer at Araneum Technologies and Hybrid Mobile Developer at LivingTech.

Previously Junior Engagement Manager at McKinsey & Company. Was also Head of Logistics (HK) at foodpanda and was a Google Student Ambassador.

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