Senior Software Engineer, Surfboard
Full Stack
£70-100k
Share options at Seed stage valuation
2-5 days a week in office (Spitalfields, London)
Customer service platform
Open for applications
Customer service platform
1-20 employees
Open for applications
£70-100k
Share options at Seed stage valuation
2-5 days a week in office (Spitalfields, London)
1-20 employees
Company mission
To make customer service better and improve agent satisfaction through better use of data to generate fair schedules that work for the customer and the agents.
Role
Who you are
- You’re a product-minded engineer with at least 4 years of experience in full-stack web development with a strong focus on JavaScript-based technologies such as React and NodeJS
- Are interested in helping shape the technical direction of the company, including technological and architectural choices
- Enjoy collaborating with Product managers and Designers to craft effective and delightful experiences
- You like to keep things simple so we focus on the product and not in over-engineered solutions
What the job involves
- Be a core member of our team building our early product and platform, from inception to deployment, from frontend to backend
- Contribute to best practices for our CI/CD process
- Shape and embody the technical culture, shaping the team to grow in the healthiest way possible
- Collaborate with cross-functional teams such as product management, and design to deliver user-focused and delightful experiences
Application process
- Initial screening call with the Head of Product (15 mins)
- Planning and delivery assessment with two engineers (45 mins)
- Technical challenge. Review at home but code live via video call (90 mins)
- Final round. Meet Natasha, our Founder and CEO (30 mins) and some other members of the wider team (30 mins).
- Offer! We’ll get back to you ASAP, and set up a call to go through the details of your offer and answer any final questions you may have
Salary benchmarks
Otta's take
Xav Kearney
CTO of Otta
Customer service teams often try to use antiquated methods to have employees clock in and out, or micro manage their time. Surfboard wants to rebuild trust between organisations and employees by creating a new, efficient platform for customer service teams.
The company's end-to-end solution centralises data, makes forecasts, schedules agents fairly and provides teams with tools to put development and training at the forefront of their experience. Surfboard also uses data to enable teams to hit their service targets whilst improving morale.
Whilst their focus at the moment is on improving the experience of teams, companies and customers when it comes to customer service, there is lots of scope to develop this proposition further in the future. As Surfboard develops its strategy, the product has the potential to branch out into different planning and team development tools meeting alternative company needs.
Insights
Some candidates hear
back within 2 weeks
50% female employees
Company
Employee endorsements
Meaningful work
"What we're building directly impacts the lives of shift workers. We want to make their work enjoyable by making sure they can balance their personal..."
Company benefits
- Tax-efficient EMI share options
- 25 days holiday (plus all bank holidays)
- Opportunity to take a month-long unpaid sabbatical after 2 years
- £500/yr professional development budget
- Monthly team socials
- Pension scheme
- Office snacks
Company values
- Own it
- Zero faff
- Care deeply
- Make it sparkle
Company HQ
London, UK
Articles
Founders
Previously Chief of Staff at Bulb where scaling customer service was a key challenge. Prior to Bulb, Natasha was a venture capitalist after starting her career at Goldman Sachs.
Diversity & Inclusion at Surfboard
Natasha Ratanshi-Stein (Founder & CEO)
- Natasha, the Founder is female & BAME. She grew up in Canada to East African parents of Indian descent.
- We're obsessed with continuous improvement and training. Our motto is happy team, happy customers which we apply to our product but we think it's just as relevant internally.
- We're building a tool that touches various personas from C-level leaders to customer service agents. We want to build a team that represents the diversity of our end users in order to build the best possible product for them. This means we care about diversity when it comes to ethnicity, gender, socioeconomic background, sexual orientation and we want to encourage different ways of thinking and a healthy atmosphere for debate and disagreement.
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