Director of Design Program Management, Etsy
$196-254k
+ Equity package & annual performance bonus.
More information about location
eCommerce platform for handcrafted goods
Job no longer available
eCommerce platform for handcrafted goods
1001+ employees
Job no longer available
$196-254k
+ Equity package & annual performance bonus.
More information about location
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- We’re looking for an individual with a strong vision, passion for customers, and the ability to help us elevate our product experiences across all of Etsy
- 8+ years of experience in program management, specifically leading complex design or creative projects in a technology-driven environment
- Deep understanding of the product design process, and how to collaborate with partners (Product, Engineering, Marketing) across the product development lifecycle
- Strong analytical and problem-solving skills, with the ability to navigate ambiguity, drive clarity, operate with creativity, and deliver results
- Excellent communication and influencing skills, with experience presenting to and collaborating with senior leadership
What the job involves
- As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human
- As Etsy’s first Design Program Manager, you will be responsible for setting the vision and driving operational excellence for our Product Design team
- This role will work with design leaders, our team, and stakeholders to define and manage priorities for the org and the operating model to support them
- This is a full-time position reporting to the VP of Design
- Join a passionate and creative team who’s dedicated to creating engaging and innovative ways to connect people with small businesses and makers
- We foster meaningful relationships through thoughtfully crafted experiences and have fun doing it
- We’re a collaborative group who works across disciplines to ensure every interaction resonates with Etsy’s mission of humanizing commerce
- Operational Excellence: Establish a design operating rhythm with predictable, repeatable processes that help design leaders and partners deliver the best in class customer experiences to Etsy’s buyers and sellers
- Strategic Support: Support and manage select strategic projects, ensuring alignment across design teams and partners on goals, plans, and deliverables
- Design Systems: Collaborate with design leaders and teams to adopt and leverage design systems and guidelines, supporting the development and management of best practices and design team assets
- Professional Development: Promote the growth and development of the design team through targeted training programs and mentorship opportunities, cultivating a culture of continuous learning, improvement, and commitment to craft
- Community and Culture: Initiate and establish new programs to drive broader and deeper engagement across the design team and creative community, including contributing to building team culture, and organizing design team touch points and in-person gatherings
- Of course, this is just a sample of the kinds of work this role will require! You should assume that
- Your role will encompass other tasks, too, and that your job duties and responsibilities may
- Change from time to time at Etsy's discretion, or otherwise applicable with local law
Application process
- If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like
- As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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