Senior Customer Support, Gymondo

German Speaker

Salary not provided
Junior and Mid level
Berlin
Gymondo

Health & fitness app

Job no longer available

Gymondo

Health & fitness app

21-100 employees

B2CPersonal healthFitnessMobile

Job no longer available

Salary not provided
Junior and Mid level
Berlin

21-100 employees

B2CPersonal healthFitnessMobile

Company mission

To support users to create life-long healthy habits and routines.

Role

Who you are

  • 2+ years experience
  • Native German, fluent English
  • A natural need to help customers with empathy
  • Proactive and solutions-oriented with attention to detail
  • The ability to remain calm and professional under pressure

What the job involves

  • We are looking for a 2nd Level agent to support our growing team in offering the best support to our customers
  • You will be responsible for handling complex customer queries via email, making decisions that impact our company reputation, and contributing towards building a strong and efficient team
  • Handling complex queries while collaborating with other teams
  • Replying to public reviews and generating positive reviews
  • Creativity to explore new efficient methods in making daily processes easier and better
  • The satisfaction of seeing your work make an impact on our company, product, and community

Application process

  • I, Alice,​ will be your recruiter manager
  • My priority is to provide you with open and continuous communication so you are aware ​at every moment of the status of your ​application
  • I will be on your side during the whole process and will try to give you as many insights as possible and be your contact person for any questions or concerns you may have on the road with us

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

Year on year, the surge of people wanting to live a healthier, happier lifestyle outgrows itself. Suffice to say, there will always be a market for fitness apps, with the market projected to grow by around 30% by 2028. Gymondo is a company operating in this space, offering a portable digital fitness coach and healthy meal planning.

Primarily targeted towards women, the company offers a diverse range of workout options through which users can track their success, and also provides a range of healthy recipes and nutrition plans. Since founding in 2013, the app has become the leading D2C online fitness platform in the DACH region and boasts a strong half a million subscribers.

Of course, alongside the benefits of operating in a lucrative space, there are also a number of rivals, and standing out will be key to Gymondo's future success. That said, the company's wellness-first approach and fun and light aesthetic has clearly lured customers in so far, so it definitely has a chance to capture the space.

Company

Company benefits

  • Set your own workout schedule: Make use of our flextime, hybrid working model and take 30 days paid vaca on us
  • Train your brain: Profit from ongoing learning opportunities with our annual €1500 development programs
  • Cholesterol-free zone: Dig into healthy snacks and wash them all down with the help of an office espresso machine
  • Floating holidays: Take 2 additional days off for religious or cultural holidays. Need time to visit your family or friends on Christmas Eve, Eid or Yom Kippur? We’ve got you covered
  • Stay mobile: With a monthly mobility budget of 30€ (powered by RYDES), it’s even more enjoyable to come to the office or explore the city. Use any means of transport (except planes) and let us pay for it
  • Open Up: Mental health is a priority. Through our cooperation with OpenUp, you can attend seminars and lectures on mental health or book private 1on1 sessions with trained therapists
  • Family support: We cover your childcare costs and offer extra child sick days whenever your kids demand your full love and attention

Company HQ

Kreuzberg, Berlin, Germany

Founders

Simon Grünenwald

(CEO, not founder)

Previously an Associate Director of Investments at ProSiebenSat.1 Media, and Venture Partner at Venture Stars.

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