Social Media Manager, Aircall
$130-160k
Plus equity
More information about location
Cloud-based call centre and phone system
Open for applications
Cloud-based call centre and phone system
501-1000 employees
Open for applications
$130-160k
Plus equity
More information about location
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- You have 6+ years of experience in Social Media with a proven record of high impact actions and campaigns for SMB or Consumer
- You’re eager to create an internal network of contributors to ensure great post quality, while carrying the knowledge of each platform’s specific cultures & codes
- You’re willing to build a unique voice in a competitive sector, while crafting fascinating stories and impactful, worldwide activations
- You feel connected with our brand platform, our mission, and vision: https://brand.aircall.co/
- You have a visionary approach to communications, while cultivating a strong attention to detailYou have outstanding project management skills, you’re enthusiastic about planning and organization, you work well in deadline-oriented environments, and you enjoy pulling all of the pieces of a puzzle together to maximize your efforts
- You have an international mindset. You understand and love the difference between global vision and local activation, along with the cultural specificities of our markets (North America, Europe, APAC)
- Previous experiences at agencies, or experience leading in-house social media departments, in a fast-paced environment, are a strong plus for the role, experience working with tech companies!
- Knowledge on how to create simple formats based on creative templates, and how to use creative software (Figma, Canva etc.) as well as comfort with creating simple videos would be a real plus!
What the job involves
- We are seeking a highly motivated and experienced Social Media Manager to engage and support our audience on social media with the goal of increasing brand awareness, net retention, and to help position Aircall as an industry thought leader
- As the Social Brand Manager, you will play a crucial role in expressing Aircall’s story and leadership, building relationships, fostering engagement, and driving advocacy among our audience (customers, prospects, influencers, thought leaders etc.)
- You will work closely with the Marketing, Customer Success, Sales & Partnerships, Product, and HR teams to ensure a positive brand image and reputation, maintain consistency in Aircall's voice, and cultivate a thriving community
- Manage our social media channels to engage our social audiences on a daily basis across multiple platforms (Linkedin, Twitter, Facebook, Instagram, YouTube)
- In line with our brand strategy, the Social Brand Manager will optimize and drive our organic social media strategy (storylines, consistency of key messages, defining angles, new formats, new tactics, etc.)
- Optimize, own, and manage our social media calendar, working collaboratively with our agency, the content, the studio, and performance teams to plan and publish content regularly
- Edit and review all social media copy to ensure it aligns with our brand tone of voice
- Ensure, monitor, and moderate all our social media platforms, collaborating with our agency and internal teams to respond to user queries, comments, and feedback promptly and professionally
- Identify and cultivate community advocates and customer advocacy by engaging with users and top influencers and create relationships, as well as foster employee advocacy by collaborating with internal teams, empowering employees to become brand advocates
- Monitor industry trends, competitor activities, and customer feedback to refine strategies
- Analyze and report on social media actions on a weekly basis, highlighting successes and identifying new opportunities
- Work onsite on a hybrid schedule in order to understand the company culture and partner with department leaders on creating social / brand content
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Company values
- Dare to be bold - We’re risk takers. Trying, succeeding, failing — and trying again — are essential to who we are as a team and company. Large actions lead to big success
- Thrive together - We learn from each other and grow from it. Our common journey is how we grow together and innovate.
- Trust & Commit - We trust each other and commit to our mutual success. We earn trust from our commitment.
- Excellence - We’re aiming high, and we know it. Even the smallest details are important to us. We only want the best for each other and our customers.
Articles
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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