Customer Success Manager, Procore

Owners, Commercial

$80-110k

OTE

$64-80k

BASE

+ Eligibility for equity

Junior and Mid level
Austin
Los Angeles
New York

More information about location

2 days a week in office

Procore

Construction management platform

Be an early applicant

Procore

Construction management platform

1001+ employees

B2BEnterpriseAnalyticsCommunicationConstructionSaaSMobileAPICloud Computing

Be an early applicant

$80-110k

OTE

$64-80k

BASE

+ Eligibility for equity

Junior and Mid level
Austin
Los Angeles
New York

More information about location

2 days a week in office

1001+ employees

B2BEnterpriseAnalyticsCommunicationConstructionSaaSMobileAPICloud Computing

Company mission

To connect everyone in construction on a global platform.

Role

Who you are

  • 2+ years of account management experience focused on larger clients, preferably in a SaaS environment or agency environment
  • Demonstrated successful software client services with proven experience renewing and expanding six-figure contracts
  • Strong empathy for customers and passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Ability to thrive in a team environment
  • Innovative, persuasive, creative, and have a genuine curiosity in their clients’ business
  • Goal and results-oriented, optimistic, smart, value-added mindset, proactive, and easily adapts to change

What the job involves

  • We’re looking for a Customer Success Manager to build, retain, and grow our client base
  • In this role, you’ll work closely with our Install-Based Sales and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives
  • As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology solution with Owners
  • You’ll be instrumental in developing and maintaining C-Level relationships and delivering custom ROI analysis for your client base
  • You will deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership
  • This role will be positioned to support our Commercial segment
  • Gain a strong understanding of strategies and utilize best practices relevant to retaining and growing large majors accounts while mitigating risk
  • Collaborate with key executives, technical leadership, and our Sales team to customize and execute development strategies
  • Build trust and create meaningful relationships among champions and key executives within each account
  • Ensure clients understand the value Procore delivers to their business and deliver a custom ROI story to clients that mirror their business goals and objectives
  • Identify and forecast risk as well as growth opportunities within portfolio
  • Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
  • This position requires up to 25% travel to Procore offices, client sites, and more

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.

Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.

With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.

Insights

Top investors

Some candidates hear
back within 2 weeks

12% employee growth in 12 months

Company

Funding (last 2 of 11 rounds)

May 2020

$150m

LATE VC

Sep 2019

$94.9m

SERIES I

Total funding: $567.8m

Company benefits

  • Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
  • Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
  • Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
  • Employee Stock Purchase Plan for eligible employees
  • Employee enrichment program with classes and programs for personal and professional development
  • Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
  • Family building benefits including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy

Company values

  • Openness: Be honest without ego
  • Optimism: Build toward what’s possible
  • Ownership: Take initiative and move forward

Company HQ

Carpinteria, CA

Founders

Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.

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