Senior Product/UX Designer, Included Health

$128.1-235.3k

+ Equity. Salary dependent on candidates location

Senior and Expert level
Remote in US
Included Health

Digital healthcare provider

Open for applications

Included Health

Digital healthcare provider

1001+ employees

HealthcareB2BEnterpriseInsuranceData Sharing

Open for applications

$128.1-235.3k

+ Equity. Salary dependent on candidates location

Senior and Expert level
Remote in US

1001+ employees

HealthcareB2BEnterpriseInsuranceData Sharing

Company mission

To raise the standard of healthcare for everyone, everywhere.

Role

Who you are

  • Prompt and regular attendance at assigned work location
  • Ability to remain seated in a stationary position for prolonged periods
  • Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment
  • No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required
  • Ability to interact with leadership, employees, and members in an appropriate manner
  • At least 7 years’ experience in an individual contributor role, in UX Design
  • An outstanding portfolio, showcasing a foundation in human-centered design with the ability to institute organizational change and achieve outcomes
  • Strong visual communicator able to bring ideas and stories to life in high fidelity designs and motion
  • Experience building strong partnerships with cross-functional leaders to develop the strategy and approach for products or programs
  • Ability to measure success of design solutions through partnership with data scientists and analysts
  • Experience with a variety of methods to bring design thinking to the forefront of an organization
  • Excellent and persuasive written and verbal communication skills grounded in storytelling and data
  • Healthcare experience highly desired

What the job involves

  • We’re a tight-knit, collaborative team of Product Designers, Content Writers, and Researchers, working in close partnership with our Product Management and Engineering teams
  • We’re passionate about improving the health and lives for our members, and transforming the confusing and archaic health system
  • We are passionate advocates for all of our members
  • Included Health is currently hiring a Senior Product Designer to help us create a caring, seamless, and life-changing future
  • You will work with partners from all over the organization on large impact design initiatives driving them from ambiguity, to defined and actionable directions
  • Define areas of product improvement tied to strategic vision and business objectives
  • Craft thoughtful hypotheses and novel design solutions for some of our biggest problems using research, prototyping, data, and best-in-class design
  • Collaborate cross-functionally with clinical leadership, marketing, product and engineering partners to facilitate strategic discussions, and drive progress toward impactful solutions
  • Conduct researcher and work with data analysts to ground recommendations in member perspectives and challenges
  • Present work to organizational leadership with open dialogue and drive toward action
  • Create phenomenal consumer grade design work with strong visual storytelling
  • Mentor and coach others on the team learn to grow their visual storytelling capabilities

Our take

As the name suggests, Included Health is on a mission to raise the standard of healthcare for everyone, offering inclusive, integrated virtual care and navigation.

It differentiates itself from competitors with its emphasis on improving health outcomes and challenges faced by communities including LGBTQ+ and BIPOC. The negative healthcare experiences faced by these marginalised groups means they often avoid care at a rate that is around 3x greater than the border US population, putting their health at risk.

With healthcare still fragmented and focused on one-size-fits-all solutions, Included Health is disrupting the market by using technology to match patients quickly with the best care, no matter where they live. It currently counts retail behemoths Walmart and Home Depot as customers.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Few candidates hear
back within 2 weeks

16% employee growth in 12 months

Company

Funding (last 2 of 6 rounds)

Sep 2020

$175m

GROWTH EQUITY VC

May 2018

$66m

SERIES D

Total funding: $347m

Company benefits

  • Comprehensive medical, dental and vision plans
  • All employee spouses and children can access Included Health services at no cost
  • For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees

Company values

  • We put the member first - Members are the center of our universe. We take the member’s call, hanging up on the boss if we need to. We work together to achieve health outcomes and member moments worth celebrating. We advocate for a healthcare system that works for everyone
  • We're here for outcomes - We know that effort is not a substitute for impact. We reward problem solving, removing obstacles and getting it done with integrity. We take accountability for our outcomes, good or bad
  • We seek diverse perspective - Diverse voices make a meeting. We walk away from the echo chamber. We create space for different points of view and bring data to inform our thinking. We speak with candor, debate with respect, listen to feedback and follow through with action
  • We value change - We know change is our opportunity and adaptation is our super power. We move towards gray spaces, understanding that we may not get it right the first time. We manage ambiguity and are always ready to take on new challenges. We are lifelong learners
  • We lead the way - We ask ourselves every day, “is there a better way?” We work together to spark innovation, break down barriers and make wise bets. We encourage unconventional thinking that inspires and works to solve complex problems

Company HQ

Financial District, San Francisco, CA

Leadership

Owen Tripp

(CEO & co-founder)

Previously served as a Senior Consultant at Accenture before joining eBay as the Manager and Founder of User Behaviour Intelligence in 2004. Co-founded Reputation.com in 2006, and served as its COO from 2008 to 2012. Was an Advisor at Pathbrite and Life360.

Studied Medicine at Ohio State, Johns Hopkins and Stanford. Was Assistant Professor at Johns Hopkins from 2000 to 2005, and is now Professor of Interventional Radiology at Stanford. Co-founded Grand Rounds, rebranded to Included Health, in 2012. Is Medical Director at Stanford Health Care.

Diversity, Equity & Inclusion at Included Health

  • We’re committed to creating teams that reflect the diversity of our members and ensuring a welcoming and inclusive workplace for people of all backgrounds, beliefs and identities. We’re proud to support our employee resource groups for Women, People of Color, Parents, members of the LGBTQ+ community, and more

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