Customer Success Manager, Personio
DACH, Mid-Touch
+ Equity
2-3 days a week in office
All-in-one HR platform for SMEs
Open for applications
All-in-one HR platform for SMEs
1001+ employees
Open for applications
+ Equity
2-3 days a week in office
1001+ employees
Company mission
Personio is an all-in-one HR platform that helps organizations unlock the power of people
Role
Who you are
- ±2 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company
- Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential
- The ability to identify upsell opportunities and develop actionable plans to drive expansion
- An analytical mindset in combination with a strong sense of accountability and ownership
- A deep understanding of value drivers in recurring revenue business models
- The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude
- Fluent in German and English
What the job involves
- At Personio, Customer Experience is more than one specific role
- It is rather an integral part of our company culture and defines how our customer-facing teams work
- Customer Experience follows the mission to maximize customer value in our everyday business
- As part of the Emerging Corporates (Mid-Touch) Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale
- Manage up to 70 Emerging Corporates customers in the Mid Market
- Build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their customer life-cycle journey at Personio
- Prioritize based on customer focus to ensure that no customer is overlooked or underserved
- Leverage data to effectively drive the successful adoption and retention of your customers
- Identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Growth Manager
- Act as the voice of the customer and help translate their needs into product requirements
- Challenge the status quo and seek opportunities for innovation within the Customer Success processes and structures
Our take
Personio was set up to automate and simplify HR tasks with a single software. This means reducing admin and accelerating efficiency with data and processes seamlessly integrating with each other.
What sets Personio apart from its competitors is the fact that its solution covers all the core HR processes that are key to every company’s success and can be performed in one place. This gives HR professionals the time and energy to focus on more strategic topics like talent development and employer branding. Personio has over 10,000 customers, among which are 1.5 million employees using its software.
With substantial funding from multiple investors, Personio is focused on growing the tools it offers as well as expanding into what they describe as “people workflow automation". With 1.7 million small and medium-sized businesses still stuck in the spreadsheet era, Personio will deliver even more value to businesses in years to come.
Freddie
Company Specialist
Insights
Many candidates hear
back within 2 weeks
21% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2022
$200m
Series E
Oct 2021
$270m
Series E
Total funding: $724.2m
Company benefits
- Competitive compensation package that includes salary, benefits, and pre-IPO equity
- Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
- Come together with regular company and team events, like our annual All Company Culture week and local year-end celebrations
- Choose between multiple sustainable transportation options, like a subsidised bike lease or monthly transit ticket
- Invest in your retirement via the Personio Pension Scheme, including a Personio contribution
- 2 Impact Days you can use to have an impact on the environment and society – one for an individual project of your choice and one for a company-wide initiative
- Find your best way to work with our office-led, remote-friendly hybrid setup. Spend roughly half your time in the office and half remote
- Receive generous family leave, child support, mental health support, and sabbatical opportunities
Company values
- Exceed Customer Expectations - We anticipate, prioritize, and solve for the needs of our customers
- Deliver Exceptional Results - We dream big and move with urgency to make great things happen
- Elevate One Another - We work together as trusted partners to amplify our collective impact
- Care to Challenge - We care personally and challenge directly to unlock our full potential
- Ignite Positive Momentum - We embrace the challenge with a positive mindset and celebrate our wins together
Company HQ
Old Town, Munich, BY
Articles
Leadership
Hanno Renner
(Co-Founder & CEO)Also co-founded Feedbackme in 2015 and is a member of the "Advisory Board of the Young Digital Economy".
Arseniy Vershinin
(Co-Founder )Also co-founded nuclino in 2015. Before then, was an iOS Developer at Freeletics and Empatika.
Roman Schumacher
(Co-Founder )Previously co-founded Feedbackme and is a member of Founders Pledge.
Ignaz Forstmeier
(Co-Founder)They're an advisor and investor for y42.
Jonas Rieke
(Co-Founder & COO)Salary benchmarks
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Diversity & Inclusion at Personio
Holly Smith (Diversity, Equity & Inclusion Partner)
- Our Count Me In DEI survey is designed to measure our progress towards our DEI goals and identify gaps and improvement areas to inform our planning of future initiatives.
- Our main focus in 2023 has been supporting and uplifting women in tech. It’s something our Exec are really passionate about. Within this we have launched: our first 'Lift Mentorship Program' and Career Coaching for Women.
- Personio Parents: Starting in 2024, we’ll be launching a new initiative to support Personios in their careers and journey as a parent or caregiver.
- To find out more about Personio’s commitment to diversity and inclusion to ensure we are a company where everyone can embrace their uniqueness, visit our page https://www.personio.com/about-personio/diversity/
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