Global Customer Success Strategy Analyst, Docplanner
+ Share options plan after six months working with us, vesting in 5 years (subject to separate ESOP agreement and plan)
More information about location
Booking platform and management software provider for doctors
Job no longer available
Booking platform and management software provider for doctors
1001+ employees
Job no longer available
+ Share options plan after six months working with us, vesting in 5 years (subject to separate ESOP agreement and plan)
More information about location
1001+ employees
Company mission
To make the healthcare experience more human, via free doctor reviews and bookings for patients, and practice management tools for doctors.
Role
Who you are
- You have 3-5 years of professional experience
- You're fluent in English (any other languages - e.g. Spanish, Portuguese, Polish etc. - are a plus!)
- Ideally, a Data Science, Statistics, Math/Physics, CS, Finance or similarly quantitatively oriented educational background
- Technical expertise in working with large data sets:
- Knowledge of Tableau/ Power BI/ reporting tools - ability to edit/create dashboards
- Knowledge of SQL and experience in working with databases - e.g. from prior BI experience
- Desirable but not mandatory - knowledge and passion for data science (Python modelling experience; knowledge of the key data science algorithms: clustering, regression, decision trees, x-gradient boost, etc.)
- Prior experience in business analysis and modelling will be a plus (financial models, forecasting, business performance measurement etc.)
- Proven experience working with multicultural teams, demonstrated communication skills and ability to navigate within a complex organisation
- Able to package insights and communicate with stakeholders/ lead working sessions with teams
- Demonstrated experience in collaborating with both data engineering and product/operational teams - experience on operating and improving “live” processes
- Desirable proven experience in designing and implementing advanced analytics (data preparation, feature engineering, sample management, model validation and productization)
What the job involves
- During the past few years, our company has grown immensely - we grew from a small Polish startup to a global SaaS company
- During this fast growth, small local teams developed highly personalised solutions for their local operations, but now the time has come to standardise and scale our processes to a global level with quick and easy access to data and insights for all of our stakeholders
- Supporting the design and creation of the global Customer Success function of the future, relating to:
- Insights (customer journey customisation, research projects, experimentation)
- Productivity (product automations, operations effort optimisation and capacity utilisation)
- Best practices (cross-market sharing, external expertise/benchmarks)
- Independently leading data analytics and modelling with a special focus on MRR
- Data queries and solid understanding of data management topics (Tableau, SQL)
- Machine learning application (prediction models, clustering, decision trees etc.)
- Business/financial modelling (business analysis, forecasting, budget simulations)
- Supporting the execution of key strategic projects / initiatives in the markets, working hand in hand with local teams in our DP countries
- Scale results/experiments from one market into global projects
- Liaise with in-market stakeholders to align on project direction and status
- Overall project management for selected project portfolio (monitoring, issue resolution etc.)
- In this role, you’re working super closely with - and reporting directly to Felipe, our Global Head of Customer Success Strategy :)
Application process
- 30 min intro call with Ainhoa (Global talent partner), followed by feedback from both sides regarding role fit :)
- Complete a quantitative assessment (SHL test)
- 60 min interview with Felipe, our Global Head of Customer Success Strategy - your manager in this role (experience match + fit into the team)
- Business exercise (a data-based problem solving task) incl. 3 days’ preparation time, followed by a 60 min presentation meeting with Felipe & Konrad to discuss your thoughts and findings
- Technical fit interview with a senior engineer from our Data teams
- Optional additional interview with other senior leader from our Global Team
- References & Offer!
Our take
Healthcare platform Docplanner has become a major player in the European healthtech market in the decade since it was founded. The company offers a suite of administrative tools for 30M patients and around 2M doctors worldwide, including workflow digitisation and appointment booking services. The company currently operate in 13 countries, hit Unicorn status in 2021, and has been riding a recent wave of digital transformation and workforce overburdening in the healthcare sector which has spurred on demand for precisely the kind of services they provide. So it’s safe to say business is going well.
What is most compelling about Docplanner’s business journey has been its long-brewing competition with their direct competitor, the fellow Unicorn and better-funded Doctolib. The tête-à-tête with this French/German rival has seen both parties making aggressive European expansion with national acquisitions - Doctolib in Italy, France, and Germany; Docplanner in Turkey, Poland, Spain, and Latin America. With Docplanner’s 2021 acquisition of German parallel platform Jameda, however, they are making moves on Doctolib’s home turf. The company has also acquired MyDr, a leading Polsih tech solutions provider.
These broad consolidation moves represent a maturation of the healthtech market which will serve both competitors well. Docplanner is certainly a key and aggressive contender in this race - and this company isn't going anywhere any time soon.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
May 2019
$88.2m
SERIES E
May 2017
$16.6m
SERIES D
Total funding: $138.8m
Company benefits
- English classes
- Stock Option plan
- Free health insurance & wellnes Ifeel platform (unlimited)
- Corporate access with Andjoy colaboration
- Off days package
- Additional paid holiday on your birthday to celebrate with your loved ones or to have a self-care day!
- Flexible working hours
- Working from home policy (up to 3 days per week)
Company values
- Leave your comfort zone
- Focus on results not tasks
- Give feedback now, directly
- Keep it simple
- Do what you love
- Hustle, hit, never quit
Company HQ
Czyste, Warsaw, Masovian Voivodeship
Articles
Leadership
Mariusz Gralewski
(CEO)A Computer Science graduate from Warsaw University of Technology.
Luca Puccioni
(CEO)Previously Vice President and Chief Sales Officer at Groupon, he subsequently worked as Director for Southern European Sales at HomeAway.
Lucek Samulowski
(CPO)Previously Senior HR Business Partner at Unilever, he went on to serve as Head of HR at GoldenLine Sp.
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