Lead Product Manager, Zapier

Global Channel Partnerships

$202.5-303.7k

+ Equity + Bonus

Senior and Expert level
Remote in Canada, US

More information about location

Zapier

Workflow automation service

Open for applications

Zapier

Workflow automation service

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Open for applications

$202.5-303.7k

+ Equity + Bonus

Senior and Expert level
Remote in Canada, US

More information about location

1001+ employees

B2BEnterpriseInternal toolsProductivityAutomation

Company mission

Zapier's mission is to Make Automation Work for Everyone!

Role

Who you are

  • You’re an experienced SaaS Product Manager. You’ve been a Senior or Lead-level Product Manager before in a SaaS / B2B setting. Prior channel or partner ecosystem experience is helpful, but not required. You know how to collaborate with your cross-functional peers to define effective product strategy, and you have a strong track record of execution
  • You’re comfortable navigating ambiguity. As Zapier develops its channel partnerships, you’ll be the first to encounter many new problem types. Where others get stalled in uncertainty, you find a structured and logical path forward. You’re capable of prioritizing and making decisions that lead to progress
  • You’re self-directed and collaborative. In this role, you’ll plan and prioritize with other product teams and with key peers in go-to-market functions. You build buy-in constructively and with shared goals in mind. When conditions change, you adapt to keep delivering
  • You’re motivated by results. At Zapier, we value outcomes over outputs. You’re capable of aligning success metrics to company goals, and you lead the way in monitoring those metrics, extracting and sharing insights, and evolving our approach to increase business impact. In your mind, you don’t “just” own the product - you own success for your customers

What the job involves

  • We’re looking for a Lead Product Manager, Channel Partnerships to define & deliver a best-in-class experience for these Zapier Channel Partners
  • In this role, you’ll be responsible for product solutions that power multiple stages of the partner lifecycle, including onboarding, enablement, billing, reporting, and support
  • You’ll work with the Channel Partnerships go-to-market team to ensure the built experience reflects the ethos and benefits of the program
  • With your cross-functional team, you’ll drive significant new revenue growth for Zapier
  • Define & deliver a best-in-class experience for Zapier Channel Partners, to grow the business globally
  • Work closely with these channel partners to deeply understand their needs as a customer, and reflect those needs in your prioritization decisions
  • Collaborate with Partnerships, Marketing, Operations, and Finance teams to define core workstreams, build complementary commercial & product models, and set up channel partners for success
  • Collaborate with Engineering, Design, Research, Data, and other Product Managers to form clear solutions and deliver on them
  • Provide consistent, transparent communication on priorities, development status, and results, often in direct discussion with Zapier executives
  • Define leading & trailing success metrics for your products, and evolve your strategy / roadmap accordingly, to stay accountable for outcomes
  • Identify opportunities to position channel partners in other parts of the product where it can enhance the customer experience
  • Role-model Zapier’s values as an example for junior PMs to follow

Application process

  • Deadline to Apply: August 26, 2024 at 5:00 AM GMT+1
  • After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team
  • In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application

Our take

Even before remote working became the "in thing", freelancers, small business owners, and large organisations have found themselves needing more and more software platforms to serve their operations needs. As people used more software services, Zapier founders saw the need to connect the actions between these softwares and save everyone some time.

Zapier is the largest integration and automation tool for businesses. Since being founded, Zapier has grown its suite of automation offerings across almost every mainstream software service. The company is one of the most successful to come out of Y Combinator, and has also been one of the pioneers of remote working.

Zapier has so far, been able to capitalise heavily on its advantage as first entrants and has had very little actual competition. Software services aren't going anywhere anytime soon and organisations are only going to need more of them. This puts Zapier in a strong place growth-wise but also opens up room for bolder companies to get in on the action. Companies like Airtable and Integromat are already preying on more niche segments of Zapier's market share.

Freddie headshot

Freddie

Company Specialist

Insights

Top investors

Many candidates hear
back within 2 weeks

38% employee growth in 12 months

Company

Funding (1 round)

Oct 2012

$1.3m

SEED

Total funding: $1.3m

Company benefits

  • Work from anywhere
  • Bonus program
  • Unlimited vacation policy
  • Great healthcare + dental + vision coverage*
  • Retirement plan with company match*
  • Stock options for every Zapien**
  • 2 annual company retreats to awesome places
  • 14 weeks paid leave for new parents
  • Home office setup stipend
  • Professional development allowance

Company values

  • Default to Action - At Zapier, we're building toward a future that does not yet exist. As a result, delivering something real today—and learning from it—is typically better than delivering something of questionably better quality next week. However: action is not an achievement unto itself. Instead, our actions should connect to clear priorities and outcomes, especially what's best for our mission and customers.
  • Default to Transparency - We're a growing, distributed team across more than a dozen time zones. We do our best work when we make projects, processes, and systems available to everyone who needs them—inclusive of our customers. Transparency promotes equity and inclusion within our team and customer base. So work in public. Have discussions in the open and document your work. Transparency does not mean consultation or consensus on all decisions. In fact, an important form of transparency is clarity on who is responsible for a decision and who will be consulted.
  • Grow Through Feedback - We set ambitious goals at Zapier. We want our customers, people, and company to grow. Achieving these goals requires us to regularly learn and improve. Thankfully, our success has more to do with how quickly we learn than how "perfect" we are in a given moment. Whether it's about how we work or the work itself, feedback enables growth. As such, feedback is one of Zapier's most essential practices. Even so, feedback can be hard to give and hard to receive. We make a point to become good at it anyway—it's just that important.
  • Empathy Over Ego - Our customers and teams are part of a global community. To serve them best, we need to understand them. Empathy promotes understanding, curiosity, and humility—qualities that help us connect with and serve our customers. Empathy has similar positive effects on collaboration and belonging within our team. On ego: we all have them, and it's important that we share our perspectives in pursuit of what's right. But sometimes ego can bias our thinking too strongly toward our own views. It's for this reason that we emphasize empathy over ego.
  • Build the Robot - No matter your role, you'll find yourself doing repetitive work. Zapier is all about finding ways to work better—whether through automation, simplification, or prioritization—so that we can spend more time doing what humans do best. Note that it's unhelpful to automate or simplify the wrong process or outcome. Manual, less efficient processes are often the right approach early on. We default to action and accept inefficiency when it helps confirm the problems we're solving, and to test solutions for those problems.

Additional info

  • As a fully remote company with 800+ team members across 40+ states, 38 countries, and 18+ timezones, we’ve adopted a culture of asynchronous work. This work style allows teams to collaborate effectively across locations, time zones, skills, and each individual’s energy levels, and empowers employees to work in a setting that fits their needs. In practice, we live on Slack, with most conversations in public channels. It mimics the open-office feel and allows everyone to search the chat logs if they need to find something that happened when they weren’t around

Founders

Wade Foster

(CEO & Co-Founder)

Prior to co-founding Zapier, wasEmail Marketing Manager with Veterans United Home Loans, and Customer Development Lead at The Idea Works.

Bryan Helmig

(CTO & Co-Founder)

Was previously Product Dev/Manager at Veterans United Home Loans.

Mike Knoop

(Co-Founder)

Was CPO and Head of Labs at Zapier before becoming President. Previously was a Graduate Research at the University of Missouri.


People progressing

Joined as Customer Champion, promoted to Senior Customer Champion after 1 year, then again to Team Lead. He is now a Manager for the Paid Support Team.

Diversity & Inclusion at Zapier

Maggie Roque headshot

Maggie Roque (Director of DIBE )

  • At Zapier, we believe in DIBE as DNA. This paradigm serves three purposes: It is an aspiration (what we want to see in the future), an action (a conscious effort to lean into our vision in our day-to-day work), and a principle (a guiding truth that we build better products and environments when we build for everyone). We've had candid conversations as a company about the experience of our teammates through the employee lifecycle—from the first impression we make as a company to our internal promotion process to our exit interview. We’ll continue to have those candid conversations and to invest in our efforts to improve

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