Senior Engineering Manager, Zocdoc


Expert level
New York

2+ days a week in office (Soho, NY)


API connecting patients to doctors

Open for applications


API connecting patients to doctors

1001+ employees

HealthcareB2CPersonal healthSaaSAPI

Open for applications


Expert level
New York

2+ days a week in office (Soho, NY)

1001+ employees

HealthcareB2CPersonal healthSaaSAPI

Company mission

To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.


Who you are

  • Passionate about making healthcare more accessible to patients and easier for healthcare providers
  • Determined. Health Insurance presents some of the most persistent and pervasive challenges in healthcare, and you’ll need determination to build the products that will completely transform this industry for the better
  • Excited to build scalable and easily maintained systems and data architectures with well designed APIs and access patterns
  • Willing and eager to work with a variety of internal partners and stakeholders to drive our insurance offerings forward
  • Always looking for ways to improve product development and driven to build scalable, technical solutions that solve real world problems
  • A leader who enjoys inspiring, supporting, and influencing their teams to do their best work with a focus on accountability, velocity, and continuous improvement
  • A believer that diverse and inclusive teams and cultures are non-negotiable
  • 10+ years of experience building and shipping software
  • 4+ years of experience leading, growing, and inspiring engineering teams
  • Managed complex data integrations with third parties and internal APIs, preferably with AWS based distributed systems
  • Lead successful teams and have a track record of helping engineers and managers grow in their careers
  • Forged strong product partnerships and keen business understanding
  • Experience leveraging data science and machine learning to build scalable solutions
  • Worked in regulated environments and have experience data secure and safe
  • Humility, a strong bias toward action, and exceptional accountability
  • Not a requirement, but healthcare experience is a huge plus, especially with insurance and claims data

What the job involves

  • As the Senior Engineering Manager for the Insurance team, you will help build foundational new software to help patients understand their insurance coverage and book with confidence
  • In addition, your teams will drive products that help healthcare providers more easily manage their insurance workflows, so that those providers can focus on delivering care
  • You will lead multiple teams, with a careful eye toward helping managers and developers grow and perform at their best
  • You’ll help those teams design and build complex, but resilient distributed systems that manage and grow our critical insurance datasets and support numerous products that depend on that data
  • You and your teams will partner closely with product, operations, data, design, marketing, and other engineering teams to continue to expand our insurance offering and build exciting and ambitious new product undertakings
  • Leading, managing, and growing teams of engineers iterating on our insurance product and APIs to deliver the most accurate, complete, and reliable source of insurance information and understanding in healthcare
  • Partnering with cross functional teams including Product and Operations to research and prioritize our teams’ strategy, roadmaps, measurable objectives, and technical goals
  • Providing your team with technical guidance, feedback, and holding a high bar when it comes to system design, quality, and product delivery
  • Collaborating with engineering leaders across the organization to improve our process and culture, helping to develop career ladders, steer cross-team events, and help build an inclusive technology workforce
  • Diving into data and analytics to spot business opportunities or help debug an issue
  • Making sure we are building out the platform’s capabilities with attention to security, scale, performance, and uptime

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the healthcare experience by putting the patient first.

The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.

The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Going forward, Zocdoc will continue to invest in its platform to optimize its services for its users.


Top investors

Some candidates hear
back within 2 weeks

7% employee growth in 12 months


Funding (last 2 of 6 rounds)

Feb 2021



Aug 2015



Total funding: $374m

Company benefits

  • 100% paid employee health benefit options
  • Vacation and parental leave packages
  • Lunch and snacks on us (in-office)
  • Cell phone reimbursement
  • Corporate wellness programs with Headspace and Peloton
  • Employer funded 401(k) match

Company values

  • Patients First - We solve patient problems and prioritize their interests
  • Together, not Alone - We rally behind each other and pitch in to support the greater whole.
  • Important, Not Immediate - We prioritize and invest in initiatives that will be most impactful.
  • Progress before Perfection - We need action-oriented people to help us achieve our goals.
  • Learners before Masters - We need curious and humble people who strive to improve.
  • Adaptable, not Comfortable - We expect and embrace change, and we are resilient

Company HQ

SoHo, New York, NY


Oliver Kharra

(CEO & Co-Founder)

Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains

Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years

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