Senior Customer Experience Marketing Specialist, Illumio
$118-126k
+ Equity Opportunities
3 days a week in office (Sunnyvale, CA)
Automated enforcement against cyberattacks
Open for applications
Automated enforcement against cyberattacks
501-1000 employees
Open for applications
$118-126k
+ Equity Opportunities
3 days a week in office (Sunnyvale, CA)
501-1000 employees
Company mission
To enable every organization to realize a future without high-profile breaches.
Role
Who you are
- 2-4 years of experience in customer experience, customer marketing or product marketing roles with a background in high-growth or transformation-focused businesses
- Experience developing content for IT and Security teams. Experience managing user communities is a plus
- Strong organizational, prioritization, project management and time management ability with a deadline focus
- Emotional intelligence to navigate ambiguity, take initiative and work collaboratively to deliver insights, provide solutions to challenges and recommendations based on analysis
- A growth mindset and ability to see solutions when presented with challenges in an always-evolving environment
- Excellent verbal and written communication abilities
- Extreme attention to detail
- Organized and able to manage multiple projects
What the job involves
- As a Sr Customer Experience Marketing Specialist, you will be responsible for executing comprehensive integrated marketing programs and campaigns focused on driving customer engagement and curating tailored marketing journeys through messaging and content to showcase how our customers are succeeding with Illumio
- Working cross-functionally, you will champion our customers and network internally and externally to understand the needs of our customers from a broad perspective
- Advance the maturity of Illumio Community: responsible for online community management, maintenance, and monitoring
- Moderate a user community and run multiple events and programs
- Build a process and best practices on how we launch our community programs globally to foster engagement, build relationships, and support our community efforts at scale
- Lead the strategy and execution of customer facing webinars but expand beyond live events into a more scalable on-demand experience
- Develop and grow a global community ambassador program
- Content creation: establish, coordinate, and curate content for Illumio Community, including value-driven webinars focused on business outcomes, ROI, and best practices
- Partner with internal teams to identify and engage the most active users and help in recruiting efforts for participation in public discussions and events
- Actively promote the value Illumio Community provides at global public events
- Hybrid, in Sunnyvale, California 3 days per week (Mon, Tues, Thurs)
Our take
Cybersecurity remains an ongoing battle, with evolving cyberthreats and ever-more determined cybercriminals, and major data breaches such as the SolarWinds hack have the potential to cause widespread disruption. Illumio is taking a different approach to most of the mainstream security companies, with a process called "microsegmentation". This makes it easier to guard companies from security breaches, and contain any breaches that occur.
Detection of viruses is no longer considered sufficient to keep companies and individuals safe. Illumio takes a “zero trust” approach, in which everything is viewed as suspicious, a similar approach to that which is used by the White House. The company operates at the cutting edge of microsegmentation, focusing on protecting cloud datacenters and workloads. With more and more companies moving to the cloud, this approach is crucial.
Illumio also protects endpoints, partnering with big players such as Citrix, Amazon Web Services, and Splunk. A collaboration with Appgate, a Zero Trust secure access company, delivers the industry's first integrated Zero Trust Network Access and Segmentation solution, which can reduce risk across hybrid infrastructure, and proves Illumio's dedication to innovating the space. Additionally, the company announced a Federal Risk and Authorization Management Program (FedRAMP), that is tailored to assist federal agencies in reducing risk.
Kirsty
Company Specialist
Insights
Company
Funding (last 2 of 6 rounds)
Jun 2021
$225m
SERIES F
Feb 2019
$65m
SERIES E
Total funding: $558.2m
Company benefits
- Medical, Dental, Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Paid Parental Leave
- Voluntary Benefit Programs
- Company Sponsored Wellness Program
- Wellness Reimbursement Program
- Retirement Savings
- Equity Opportunities
- Paid time off and Paid Holidays
- Employee Incentive Program
Company values
- Seek Truth
- Run to challenges
- Bring your best
- Onwards Together
- Leverage differences
- Build trust
Company HQ
Sunnyvale, CA
Articles
Leadership
Andrew Rubin
(CEO)Started in Business Development, as an Analyst at VoiceNet Communications, and as a Director at VoiceNet. Worked at Cymtec Systems for over 8 years, promoted from VP of Sales to CEO. Seed Investor in Tory Burch, and Powermat. Current Strategic Advisor to Menlo Security, and Bolt.
PJ Kirner
(CTO)Studied Computer Science at Cornell. Worked as an Engineer Manager for over 6 years at Trilogy. Software Architect at Funkware for over 3 years. Was Principal Systems Engineer at Cluster File Systems. Distinguished Engineer for over 5 years at Juniper Networks. Was CTO of Cymtec Systems.
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