Customer Support Specialist, Hive
Stock options available
Operations platform for independent commerce
Open for applications
Operations platform for independent commerce
201-500 employees
Open for applications
Stock options available
201-500 employees
Company mission
To be the operational brain of your D2C company, so that you can focus on other aspects of your business.
Role
Who you are
- Enthusiasm to build an early-stage company and reshape D2C e-commerce fulfillment
- 1-3 years experience, customer-related experience is a plus
- Relentless drive and hands-on entrepreneurial mentality
- Experience in being part of technical projects is a plus
- Experience in designing, building, and executing new processes
- Clear, professional, and informative written and verbal communication style
- Excellent organization, time management, and prioritization skills
- Ability to adapt quickly to business priority changes and comfortable dealing with ambiguity
- Fluent in English and at least one of the following languages (minimum C1): German, Italian, French
What the job involves
- Join our team of Customer Support Specialist! You have the opportunity to define and meet our customer goals, ensure the highest quality experience for our customers in a new city as well as maintain existing relationships in Germany, France, Italy, and Spain!
- Front line support: assisting all customers by delivering the best customer support possible, helping them to understand and solve operational challenges
- Proactively communicating to go above and beyond for our first customers in a new city
- Problem-solving technical issues and prioritizing: working with the tech team to build cases and prioritize them ensuring our customers have a smooth resolution when it comes to technical bugs
- Ensuring all transactions through the app is smooth sailing by reviewing all orders, whilst improving these processes for scaling
- Analyze Hive customer processes to identify improvement opportunities, drive their implementation and scale them globally
- Be the voice of customers with the product and tech team and work closely with these teams to design new processes as Hive evolves and grows
Application process
- If this role gets you excited, please apply with a cover letter detailing a time you went above and beyond for a customer!
Our take
Streamlining commerce operations requires the participation of various departments, which can complicate the purchase-to-delivery cycle and lead to delays. Hive’s platform helps to streamline commerce operations through a network of operations providers.
Hive’s Warehouse Management System works in tandem with its Transport Management System to organise and economise the operations of eCommerce businesses. Importantly, its network of solutions means that users can give their customers an accurate delivery date from the moment of purchase online. This leads to a better experience that can help foster loyalty and support repeat purchases.
This is an attractive proposition, especially as eCommerce begins to take over from the high street and consumer expectations continue to rise. Investors have recognised this potential in Hive, which intends to use its latest funding round to accelerate growth and product development, with the aim to reach profitability by 2025.
Kirsty
Company Specialist
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Jun 2024
$20.1m
SERIES A
Nov 2021
$32m
SERIES A
Total funding: $59.3m
Company benefits
- Virtual employee stock options for all full-time team members
- Operating system and hardware of your choice (plus additional tech equipment that you need, screens, you name it)
- 30 vacation days annually, with the opportunity for a sabbatical after three years with us
- Dedicated monthly wellness and productivity budget
Company values
- Level up our customer - We listen to what our customers need and proactively raise the bar for their success
- Trust in ownership - We trust ourselves and others to take ownership of projects, deliver, and iterate effectively
- Caring meritocracy - We are a sports team not a family. We support each other and make the best ideas win, regardless of background
- Deliver and celebrate results - We set ambitious goals and celebrate them together. We take the time to appreciate each other
- Take responsibility for sustainable actions - We strive to monitor our end-to-end impact and pioneer sustainability in our industry
Company HQ
Mitte, Berlin, Germany
Articles
Leadership
Franz Purucker
(Managing Director)Previously worked in Strategy and Consulting at McKinsey & Company. Was also an Investment Banker at JP Morgan and worked in Venture Development at Rocket Internet.
Leonard Von Kleist
(CTO)Previously Risk Advisory Intern at Deloitte, ML Engineer at Araneum Technologies and Hybrid Mobile Developer at LivingTech.
Oscar Ziegler
(CEO)Previously Junior Engagement Manager at McKinsey & Company. Was also Head of Logistics (HK) at foodpanda and was a Google Student Ambassador.
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