Customer Success Manager, BigID
$110-123k
+ Variable/bonus compensation + Equity incentives
Data intelligence platform for business
Job no longer available
Data intelligence platform for business
501-1000 employees
Job no longer available
$110-123k
+ Variable/bonus compensation + Equity incentives
501-1000 employees
Company mission
BigID's mission is to enable organizations to know their enterprise data and take action for privacy, protection, and perspective.
Role
Who you are
- Ideal candidates for this position are highly versed in the data domain and relish the challenge of navigating through complex organizational dynamics and producing every ounce of value from BigID’s platform
- 4+ years in Customer Success and/or Account Management
- Background in big data, privacy, data governance, or information security as either customer or vendor
- Ability to understand customer needs and provide appropriate best practices
- Proven track record of driving adoption and identifying/remediating risk to drive renewal, cross-sell and upsell
- Deep understanding of value drivers in recurring revenue business models
- Familiarity with on-premise and/or cloud data landscape
- Outstanding interpersonal communication, customer relationship, and executive presentation skills
- Excellent organization skills and ability to multitask in a fast-paced startup environment
- Demonstrated analytical and problem-solving skills, particularly those that apply to a big data environment
- BS/BA degree
What the job involves
- We’re looking for a Customer Success Manager to join our growing team
- A successful candidate will have a penchant for identifying challenges and opportunities early and feel comfortable leading the effort to great results
- This role reports to a Director, Customer Success
- Manage the customer relationship, risk, and revenue
- Build trust and create meaningful relationships among champions and key executives within each account
- Be the voice of the customer within BigID to advocate on behalf of customer issues and needs
- Conduct Executive Business Reviews with key stakeholders to align on goals, outcomes, and value realization
- Collaborate with Sales and Services teams to drive renewal, cross-sell and upsell
- Identify risk and execute a cross-functional risk mitigation plan
- Identify product improvements by remaining current on customer needs, industry trends, market activities, and competitors
- Share our Values of Care-Do-Try-Shine!
Our take
Data is a critical factor for any business, from finance to retail to technology and beyond. After the General Data Protection Regulation was introduced in 2016, companies were forced to reconsider their approach to data privacy and security. The founders of BigID saw this opportunity and launched their company in the same year.
BigID develops software that helps companies have secure customer data and satisfy privacy regulations. It uses advanced machine learning and identity intelligence to help enterprises better protect their customer and employee data at a petabyte-scale. The company helps organizations manage and protect their customer data, meet data privacy and protection regulations like the CCPA and GDPR, and leverage coverage for all data across all data stores.
The company achieved unicorn status after securing $200 million over four successful fundraising rounds in three years. It is now honing the product that has delivered such success, with features such as expanded risk management with executive risk reporting, as well as new advanced ML-driven capabilities. On top of this, it has plans to accelerate its global expansion as its looks to capture more clients across the world.
Freddie
Company Specialist
Insights
Company
Funding (last 2 of 8 rounds)
Mar 2024
$60m
LATE VC
Apr 2021
$30m
SERIES D
Total funding: $306.1m
Company benefits
- Stock options
- Comprehensive benefits for you and your family
- Ability to work remotely
- Flexible hours and generous paid time off
- Professional growth opportunities + LinkedIn Learning
- Team fun & company outings
Company values
- Care - Care about the world, about each other, about our customers, about doing good work.
- Do - Do what it takes to make a positive impact. Make a difference. Be a catalyst for growth.
- Try - Innovate and explore. Chase possibility. Break things and rebuild to be better than before.
- Shine - Celebrate your differences. Champion small wins and big ones. Shine bright.
Company HQ
Chelsea, New York, NY
Articles
Founders
Nimrod Vax
(Head of Product)Nimrod worked at NetMount, Business Layers, and Netegrity after studying at Tel Aviv University. They then spent 9 years at CA Technologies, before leaving to found BigID in June 2015, where they have served as Head of Product since.
Dimitri Sirota
(CEO)Previously co-founded API security & management pioneer Layer 7 Technologies, which sold to CA Technologies in 2013.
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