Bilingual Fan Happiness Associate, Gametime
Salary for this role is $18 per hour
Last-minute ticket platform
Open for applications
Last-minute ticket platform
201-500 employees
Open for applications
Salary for this role is $18 per hour
201-500 employees
Company mission
To build technology that gets people out into the real world together.
Role
Who you are
- You have access to reliable High-speed Internet service (10 megabits download and 3 megabits upload), a quiet distraction-free home office workspace, ergonomic chair, and desk
- Flexible and adaptable, able to work well in an evolving environment
- Available to work a flexible schedule between the hours of 6am-9pm PST (weekends and some holidays may be required)
What the job involves
- The Gametime Bilingual (Spanish) Fan Happiness Associate is responsible for the direct support of Gametime’s customers in English and Spanish
- Through various channels including Voice, Chat, SMS, and Email, the main focus of this role is to ensure Gametime’s customers have a simple and fast purchase experience
- Provide incredible customer support and solving problems in both english and spanish
- Must have excellent written and verbal communication skills to support our users and customers
- Multi-task across multiple tools or resources while being engaged with customers
- Effectively adapt communication and style to match the needs of the customer
- Proactively identify ways to avoid recurrence of customer issues by recommending changes and improvements through our Voice of the Customer processes
- The Fan Happiness Associate will report to the Manager of Fan Happiness
Our take
Last-minute event ticket platform Gametime aims to stand out from the myriad of other similar apps by allowing customers to buy a ticket after the event has started. The reason for this is that ticket prices for sports often fall dramatically after the game has started, making the most of the easy-to-use, quick-buy app's features.
Though this may only cater to a small percentage of its customers, it exemplifies a certain boundary pushing from the company. This is clearly something that the market supports, given its substantial fundraise from the likes of Bolt Ventures and Maven Ventures. In addition, Gametime’s position as both a seller and buyer marketplace has placed it in a great position as a commentator on live events, collecting valuable data.
With the demand for great-value event tickets likely to continue to grow, Gametime is in a prime position to capitalize on this trend. Although the company only sells tickets for the North American continent, it is seeing huge revenue across the sports, theatre, and music concert markets - and aims to use its funds to further enhance its products and market its app to younger eventgoers.
Steph
Company Specialist
Insights
Few candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
May 2022
$30m
EARLY VC
Sep 2017
$8.2m
EARLY VC
Total funding: $71.5m
Company benefits
- Flexible PTO
- Medical, dental, & vision insurance
- Life insurance and disability benefits
- 401K, HSA, pre-tax savings programs
- New equipment setup provided
- Monthly commuter, cell phone, and Friday lunch subsidies
- Credits for events on Gametime
- Company catered lunches (M-Thu)
- Fully stocked kitchen with snacks and drinks
- Company outings
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Brad Griffith
(CEO)Currently Visiting Lecturer at Stanford Graduate School of Business. Previously worked in Growth, iOS Development and Interactive Marketing at Zappedy, and was a Quantitative Researcher at LOLapps.
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