Implementation Manager, Workable
Centralised recruiting software
Open for applications
Centralised recruiting software
201-500 employees
Open for applications
201-500 employees
Company mission
To make it easy for employers to find the right person for every job.
Role
Who you are
- This role requires strong project management skills, excellent communication and interpersonal skills, and a customer-centric mindset
- You will work closely with customers to understand their needs, provide guidance on best practices, and drive successful adoption of our solutions
- You will also monitor implementation timelines and milestones, and proactively address any issues or concerns that arise during the implementation process
- We are looking for someone who is highly motivated, detail-oriented, and able to thrive in a fast-paced, dynamic environment
- 3+ years of experience in customer implementation/onboarding, project management or consulting
- Knowledge of HR and recruiting processes and technology and/or SaaS products is a plus
- Bachelor's degree preferred
- Strong project management skills with the ability to manage multiple implementation projects simultaneously and prioritize tasks effectively
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and navigate difficult conversations
- Analytical skills for requirements analysis and problem-solving
What the job involves
- We are growing fast and looking for an Implementation Manager to join our team
- You will be responsible for managing the implementation process of Workable's Recruiting & HR solutions for new customers, as well as consulting on custom professional services offerings
- You will collaborate with cross-functional teams, including Sales, Product, and Technical Support, to ensure a smooth and successful implementation experience for our customers
- Manage the onboarding process for new customers onto the HR and recruiting platform
- Manage customer relationships, acting as the primary point of contact for any implementation request
- Analyze customer requirements and configure the platform to their specifications
- Collaborate with internal teams (e.g., development) to implement complex configurations and custom development
- Estimate project timelines and plan custom development efforts as needed
- Provide ongoing product expertise and support to the sales and account management teams
- Provide ongoing professional services to existing customers, including custom development and additional configurations
Our take
Workable's founders noticed a lack of enterprise software in the recruitment sector, and set out to develop easily-accessible and effective recruiting technology. The company has since changed hiring for SMBs to make it easier for hiring managers across the board.
Workable want to allow hiring managers to spend their time actively hiring people and none of it figuring out the technology itself, or doing work that’s best suited for computers. They therefore focus on automation through their comprehensive, centralised platform.
Workable competes with other candidate tracking systems like Lever and Greenhouse, so continually investing in product to stay ahead of the competition will be important for them.
Kirsty
Company Specialist
Insights
Many candidates hear
back within 2 weeks
38% female employees
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2019
$0.1m
GRANT
Nov 2018
$50m
SERIES D
Total funding: $84.5m
Company benefits
- Environment: Our modern offices are comfortable, light and thoughtfully designed. Both sites offer creative work spaces, a well-stocked communal kitchen, and good access to transport links and city life
- Equipment: Start Day One with all the equipment you need to do your best work. You’ll also get a generous cellphone plan and, as your role evolves, we’ll upgrade your tools to keep pace
- Rewards: On offer is a financial package which includes: stock options, company-paid life insurance, target-based bonuses, competitive compensation and, in the US, a 401(k) pension savings plan
- Training: From attending the world’s best conferences, courses and seminars to accessing books, resources and online learning, choose how you want to spend your training budget
- Well-being: We provide private health-care for you and your dependents, parental leave, and paid holidays. Other perks include free food and drink, flexible schedules and, where possible, remote working
- Come as you are: Workable is a progressive, open-minded meritocracy. What you’re capable of matters, the rest doesn’t
Company values
- Customer-First
- Results-Driven
- Entrepreneurial
- Do the Right Thing
Company HQ
Downtown Crossing, Boston, MA
Articles
Founders
Spyros Magiatis
(CTO)Previously Software Development Director at Upstream (mobile technology company).
Salary benchmarks
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