Customer Success Manager, Dynatrace

$70-110k

HTML
JavaScript
Junior and Mid level
Denver
Dynatrace

Digital and application performance monitoring

Job no longer available

Dynatrace

Digital and application performance monitoring

1001+ employees

B2BArtificial IntelligenceDeep TechSaaSDevOps

Job no longer available

$70-110k

HTML
JavaScript
Junior and Mid level
Denver

1001+ employees

B2BArtificial IntelligenceDeep TechSaaSDevOps

Company mission

To deliver answers and intelligent automation from data.

Role

Who you are

  • Bachelor’s degree or equivalent work experience
  • 2-3 years relevant experience in customer success, account management, or similar field

Desirable

  • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
  • Proven expertise working with the executive level in client environments, as well as with procurement and business owners
  • Excellent verbal, written and interpersonal communication skills
  • Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
  • Highly motivated, energetic and committed to getting results
  • Ability to develop strong relationships with the user/customer/internal communities
  • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc

What the job involves

  • The Customer Success Manager (CSM) is responsible for preserving and growing subscription renewals from the assigned named accounts, for Digital Experience Management (DEM) solutions in assigned territory by driving adoption using a customer engagement lifecycle model
  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning
  • Own renewal strategy and subsequent on time renewal of subscription(s)
  • Build Dynatrace brand awareness and loyalty
  • Defend against the competition
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
  • Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
  • Coordinate account activities with sales teams for Assigned accounts within territory
  • Identify strategic, new business growth opportunities
  • Leverage relationships to aid in the building of reference accounts/contacts
  • Act as customer advocate and liaison to become a Trusted Advisor
  • Travel as required

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

Dynatrace is a software intelligence platform that is providing monitoring and analytic solutions as well as automation capabilities that allow clients to automatically scale their applications. Designed to help organizations better understand and optimize their cloud operations, it allows them to deliver software at a faster and more secure rate.

Recognized as a leading provider of software intelligence solutions, the Dynatrace platform is utilized by some of the world's leading brands, including 72 of the Fortune 100, to optimize their customer experiences and provide an overall more innovative IT operation.

The company has received numerous awards in recognition for its position within the technology industry. In 2022, Dynatrace won 3 major awards - the best place to work, the best global culture, and the best company outlook, as well as being named a leader in the Gartner Magic Quadrant for APM and Observability for the second year in a row. Dynatrace has a strong reputation in its field for its innovation and customer satisfaction, bolstering its position as a leader and helping further its name within the industry.

Insights

Led by a woman
Top investors

Few candidates hear
back within 2 weeks

9% employee growth in 12 months

Company

Funding (last 2 of 4 rounds)

Jan 2011

$4m

EARLY VC

Aug 2008

$12.9m

SERIES B

Total funding: $24.4m

Company benefits

  • Full remote working options to hybrid ones combining home and in-office work
  • Career development program supporting you in achieving your career goals
  • Unlimited personal time off
  • Employee stock purchase plan
  • Transportation/commuter stipend
  • Medical/dental benefits
  • Company matching 401(k) plan for retirement

Company values

  • Teamwork: We strive to be helpful, respectful, and candid with all of our teammates. We focus on finding solutions that support not only our individual work, but for the team around us.
  • Innovation: A radically different product requires a radically different mindset. So, we constantly challenge the status quo and our own assumptions to find new horizons and disrupt the competition.
  • Walk the talk: We deliver what we promise to our peers and to the market – creating solutions that simply work; that are easy, robust, and valuable.
  • Customer-first: We try to understand the why before we try to find the way. We listen, collaborate, and attempt to resolve any issues that our clients may have, and strive to WOW them with our technical expertise and compassionate approach.
  • Integrity: We respect and value differences. We’re kind and professional to all, but don’t hesitate to challenge opinions and ideas. Above all, we’re honest with ourselves, our team, and our customers.

Company HQ

North Waltham, Waltham, MA

Founders

Bernd Greifeneder

(CTO & Co-Founder)

Previously the CTO and Senior Vice President at ruxit. Also worked as a Chief Technology Officer/Chief Software Architect at Segue Software.

Sok-Kheng Taing

(Co-Founder)

Previously worked as the Head of eBusiness at Büro Handel. Now is on the Advisory Board for Fachhochschule Oberösterreich and the Chairwoman of the Supervisory board for Neoom Group.

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