Account Manager, HiBob

Payroll

Salary not provided

Plus share options

Airtable
Salesforce
Quicksight
Zendesk
Intercom
Slack
Junior and Mid level
London

2+ days a week in office

HiBob

Personal development platform for employees

Open for applications

HiBob

Personal development platform for employees

501-1000 employees

B2BHRInternal tools

Open for applications

Salary not provided

Plus share options

Airtable
Salesforce
Quicksight
Zendesk
Intercom
Slack
Junior and Mid level
London

2+ days a week in office

501-1000 employees

B2BHRInternal tools

Company mission

HiBob's mission is to help the companies that are changing the world, change for the better themselves.

Role

Who you are

  • We are looking for an established Account Manager with a background in Payroll to join the CS team
  • You will have great interpersonal skills as well as a strong bias towards excellent client service
  • You will be analytical and have great organisational skills
  • You will have experience in account management & customer service in a tech/SaaS-based business
  • Experience selling payroll or regulated technology is preferred as this role will have a core focus on upselling our new automated payroll technology into an incredibly exciting existing pool of clients
  • At least 2 years SaaS Account Management or CSM experience,
  • Nordic languages French, German or any other additional language proficiency - a huge advantage
  • At least 2 years of owning EU book of business with targets on net retention with main KPIs on low churn and expansions: Upsells & cross-sells
  • Experience working in B2B (client-facing) role
  • Experience of accurately forecasting and hitting revenue targets
  • A desire to work in a fast-paced startup environment and being comfortable in an ever-changing payroll landscape
  • Executive project management skills and able to communicate effectively across C-suite
  • Experience working with Salesforce & Web-based technologies
  • Experience with Intercom, Slack, Quicksight, Zendesk, Airtable - advantage
  • Experience selling payroll or regulated technology is preferred
  • Have had experience in demoing platforms with clients, payroll, or regulatory technology is preferred
  • Experience managing complicated regulatory-based information

What the job involves

  • Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions
  • Manage a portfolio of accounts with a focus on renewals and up-sell conversations
  • Work closely with our customers with the drive to help them change their workplace and achieve their business goals
  • Become a trusted advisor and ambassador of change in our customers’ workplace
  • Become the customer advocate in HiBob, collaborating with our Product, Development, Marketing and Sales teams
  • Protect existing revenue streams, identify opportunities and risks
  • Assess client health and develop strategies to mitigate churn
  • Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution
  • Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy

Salary benchmarks

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.

There are an increasing number of startups attracting huge amount of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services is big and growing.

Hibob have attracted high profile customers like Monzo, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.

Hibob's recent acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.

Insights

Top investors

Some candidates hear
back within 2 weeks

45% female employees

32% employee growth in 12 months

Company

Funding (last 2 of 7 rounds)

Sep 2023

$150m

LATE VC

Aug 2022

$150m

SERIES D

Total funding: $565m

Company benefits

  • Company share options plan
  • We have a flexible hybrid working model
  • Work from home allowance- to get your home office set up!
  • 2 Social Impact days per year for volunteering
  • Annual Headspace subscription and wellness benefits
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Fun company and team social events (locally and virtually with our global teams)
  • Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter

Company values

  • Bring me, win as we - It's about every Bobber showing up as their authentic self, strengthening the connections in our village, and having an exponential impact
  • Build the exceptional - Everyone contributes to building the exceptional at HiBob
  • We do what we say - We align our actions with our words
  • Trust and empower each other - We hire smart people who have the freedom to do their jobs in the best possible way
  • Interact with transparency and openness - Information is a resource to be shared, not a resource to be guarded
  • Grow through what we go through - With every challenge and experience we go through, we will learn, improve and remain resilient

Company HQ

Farringdon, London, UK

Founders


People progressing

Joined as a Senior Customer Success Manager. Promoted to Head of Customer Success after 1 year.

In 2.5 years Albin has progressed rapidly from a BDR, through to AE, Senior AE and now Sales Manager for our Nordic region.

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