Director of Enterprise Information Technology, Fourth
Analytics, workforce & inventory management for hospitality
Be an early applicant
Analytics, workforce & inventory management for hospitality
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Fourth's mission is to transform how its customers conquer the day in the increasingly dynamic-paced environment in which they operate.
Role
Who you are
- Bachelor’s degree in Computer Science, IT, or related field
- 10+ years in enterprise computing or similar roles, including 5+ years in leadership
- Expertise in IT infrastructure strategy, project management, and policy development
- Successful track record in software implementation
- Strong technical knowledge of networks, operating systems, hardware, and protocols
- Effective leadership with a focus on respect, growth, and goal achievement
- Strong sense of urgency and excellent analytical skills for actionable insights
- Exceptional communication, leadership, and multitasking abilities
- Experience in budget management and forecasting
- Strategic, results-driven thinker with a collaborative approach
- Ability to maintain confidentiality and manage moderate global travel
What the job involves
- The Director Enterprise Information Technology is a department leadership role responsible for developing and executing strategies to drive Fourth’s enterprise computing environment
- The Director will work closely with Business Applications, Product Architecture & Development, Risk, Operations leadership and executive leadership to ensure alignment on goals and drive successful outcomes
- Strategy Development, People & Project Execution:
- Develop and implement a comprehensive enterprise information technology strategy that aligns with business goals and delivers a secure and stable IT computing environment in an ever-evolving business environment
- Architect infrastructure solutions that ensure scalability, reliability and high performance to meet the needs of a global business
- Collaborate and act as a business partner with members of the senior leadership team to identify ways IT can assist the company in achieving business and financial goals
- Direct global infrastructure staffing, including recruitment, supervision, scheduling, and development
- Lead and evaluate IT projects thru planning, execution, testing, implementation and change management
- Research potential technology solutions in support of new initiatives, opportunities, and procurement efforts
- Establish strategic service provider partnerships
- Oversee contract negotiations with IT vendors, contractors, and service providers; maximize use of in-house versus outsourced services
- Prepare and implement annual IT budget that includes software, hardware, and infrastructure, by creating business cases justifying and evaluating ROI, manage spend to hit targets
- Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, purchasing, and help desk support
- Establish and maintain regular written and in-person communications with executives, department heads, and end-users regarding pertinent IT activities
- Security Infrastructure
- Ensure the security and integrity of the company’s systems
- Manage the development, implementation and maintenance of an end-to-end identity and Access Management (IAM) practice, including Microsoft Active Directory
- Identify security vulnerabilities and eliminate with solutions that increase data safety while scaling to fit risk profile
- Partner with Risk to develop, implement and maintain an effective information security and controls policy including compliance with all applicable regimes such as SOC
- Desktop, Organization Tooling & Facilities
- Plan the operation of company end-user devices (BYOD & company issued), including procurement, provisioning, support and deprovisioning
- Oversee user productivity applications including Microsoft suite and other shared tools
- Develop UCaaS and CCaaS solution strategies to facilitate streamlined internal and external communication
- Lead and support the implementation of software and hardware upgrades
- Organize global office operations including maintenance of Internet access, LAN/WLAN, entry controls and surveillance, conference room technology and printing
Salary benchmarks
Our take
Fourth is the global leader in end-to-end restaurant and hospitality management technology solutions. Its SaaS suite includes scheduling, time and attendance, applicant tracking, training, inventory management, procurement, HR, payroll services, analytics, and AI forecasting tools.
This comprehensive offering enables clients to optimise profits, control costs and enhance guest satisfaction, as well as improve employee engagement and manage risk and compliance. Its business intelligence tools means businesses are better connected with their data, giving them visibility, insight and control to achieve more.
Fourth serves thousands of customers, with hundreds of thousands of locations, including big name brands such as Burger King, Mandarin Oriental, Shari's, Soho House and Food First. The company continues to release new products to its suite; such as Fuego, a financial workforce solution to help businesses attract and retain talent.
In the midst of an ongoing hospitality worker shortage, Fourth's ability to support flexible scheduling and virtual hiring could well be part of the solution for many businesses in the sector - which definitely represents an opportunity moving forwards.
Kirsty
Company Specialist
Insights
Company
Company benefits
- Paid Time Off
- Charity Days
- Refer a Friend Bonus
- Birthday Off
- Paid Maternity/Paternity Leave
- Medical Care Insurance
- Employee Assistance Program
- Health and Wellbeing Initiatives
- Corporate Discounts
- Corporate and Team-building Events
- Retirement Plans
Company values
- Adapt & Grow - We embrace innovation, agility, and continuous improvement to overcome challenges, achieve our goals, and strive for excellence
- Collaboration - When we work together with a common purpose, we achieve collective success
- Respect - Listening with intent to ideas and opinions, we embrace and celebrate differences, empowering people to be their best selves
- Fun - Sharing passion and excitement for everything we do
- Customer Focus - We listen to understand our customers, providing them with the best options to achieve their goals
- Honesty - Authenticity allows us to build trusted relationships. Where there is trust, there is meaning in what we do and who we are
Company HQ
City of London, London, UK
Articles
Leadership
Clinton Anderson
(CEO, not founder)20 years growth, operations and M&A consulting experience at Bain & Company, and previous President of the Hospitality Solutions business at Sabre Corporation.
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