Sales Suport Manager, Financial Times
EMEA
2+ days a week in office
Global business publication
Job no longer available
Global business publication
1001+ employees
Job no longer available
2+ days a week in office
1001+ employees
Company mission
The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future.
Role
Who you are
- Previous customer facing experience
- Experience of working in a Corporate environment
- Experience in a sales support role
- Previous management experience - desirable
- Knowledge of a CRM Solution - preferably SalesForce.com
- Ability to lead and empower junior team members
- Excellent communication skills
- Excellent organisational skills and the ability to simultaneously manage multiple tasks
- Ability to prioritise and ensure that all tasks are completed within designated timelines
- Attention to detail
- Be self motivated with ability to work on own initiative
- Written and spoken French, German or Spanish is desirable
What the job involves
- The Financial Times is a leading publisher read by 2 million people every day. The FT prides itself on delivering outstanding, proactive and engaging customer service to its readers
- We are looking for an enthusiastic individual to join the FT Professional department as a Sales Support Manager for the EMEA region
- The role will be responsible for leading the London based Sales Support coordinators ensuring the delivery of effective, efficient and accurate support across the multiple teams of the department
- Manage, lead, train, mentor and develop the UK and CEMEA Sales Support Coordinators in order to deliver a high quality support service to internal and external customers
- Set objectives and personal development plans and track performance and progress through regular meetings
- Manage and prioritise the day-to-day activities of the team ensuring that optimum performance is maintained
- Act as a first-point of contact for customer enquiries, both internal & external
- Manage escalated client issues and ensure follow-through to conclusion by taking ownership
- Manage the progression of sales leads in a timely fashion, ensuring quality of data
- Assist the sales team build and maintain accurate customer records in CRM database
- Provide system and process training across for London based sales, marketing, support teams as the need arises
- Work with the Head of Global Sales Support to develop a cohesive Support Team to ensure consistency and accuracy of internal processes and procedures
- Collaborate with global colleagues to devise, implement and monitor standardised revenue and performance reports and dashboards
- Ensure all invoicing is accurate, timely and maintain compliance with our finance regulations
- Responsible for managing UK, CEMEA and SSP regional aged debt to support improved cash-flow
- Support the Subscription Service Provider specialist with SSP inquiries
- Ensure data on SSP accounts is maintained and regularly reviewed
- Support the regional sales team with Due Diligence and compliance requests and ensure the process is completed in a timely manner
- Contribute to the development and diversification of Sales Support responsibilities
Salary benchmarks
Our take
Founded in 1888, the FT has grown into one of the world's biggest online and broadsheet economics and business news providers. It has a strong focus on financial journalism and economic analysis, and provides this essential analysis to companies and individuals across the world.
As well as economics and business, the FT also offers sections on opinion, life and arts, how to spend, and more. In 2022, six of its writers won awards in science, data and investment categories, illustrating the breadth and quality of the FT’s journalism.
The company adapts well to changes in the market to maintain its readership. For example, it recently launched a digital hub and weekly newsletter called Cryptofinance to shine a light on the digital asset industry and how innovations are rippling into mainstream finance.
The FT Group employs more than 2300 people worldwide, including 700 journalists in 40 countries. It includes the FT, FT Specialist, and a number of services and joint ventures. FT's focus on providing impartial, high-quality content has gained it a record-paying readership of over a million, three-quarters of which are digital subscriptions.
Steph
Company Specialist
Insights
Some candidates hear
back within 2 weeks
52% female employees
23% employee growth in 12 months
Company
Company benefits
- A range of training courses as well as confidential career coaching and mentoring
- Flexibility - working from home, job sharing, compressed weeks, and flexible working hours
- Enhanced parental leave, flexible leave allowance and paid volunteer leave
- Pension contribution
- Local health coverage plans
- Gym memberships and healthcare schemes, professional counselling sessions, 24-hour employee wellbeing helpline, weekly meditation classes
- Financial wellbeing products and services
Company values
- Ambition
- Curiosity
- Integrity
- Trust
- Inclusion
- Subscriber focus
Company HQ
City of London, London, UK
Articles
Founders
John Ridding
(CEO)After studying for a degree in PPE at Oxford, John worked as Chairman of Pearson Asia, as well as editor of the FT in Asia. In 2006, he was appointed CEO of the FT Group.
Roula Khalaf
(Editor)Following a degree at Columbia University and four years at Forbes, Khalaf joined the FT in 1995 as Associate Editor and Middle East Editor. Since January 2020, she has served as Editor.
Diversity & Inclusion at Financial Times
Yasir Mirza (Global Head of Diversity & Inclusion)
- D&I annual report
- Reporting pay gaps
- Next generation board
- Employee networks, including Proud FT, FT Embrace, FT Women, FT Families, FT Sustainability, FT Mental Health and FT Access,
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