Account Manager, Nextdoor

Mid-Market

$63-95k

+ Equity

Junior and Mid level
New York

3+ days a week in office

Nextdoor

Private social network for neighbours

Open for applications

Nextdoor

Private social network for neighbours

501-1000 employees

B2CPrivacyNetworkingSocialSaaS

Open for applications

$63-95k

+ Equity

Junior and Mid level
New York

3+ days a week in office

501-1000 employees

B2CPrivacyNetworkingSocialSaaS

Company mission

Nextdoor’s mission is to cultivate a kinder world where everyone has a neighbourhood they can rely on.

Role

Who you are

  • 2-4 years of experience in account management or client services at a digital media/advertising company or agency
  • Strong understanding of campaign strategy, execution, and optimization within a platform-based media buying environment with both, managed and self-service clients
  • Track record of successfully retaining and growing customer relationships
  • Hands-on experience optimizing brand awareness and lower-funnel performance KPIs
  • Curiosity, hunger to learn, and passion for problem-solving
  • Ability to thrive in a fast-paced and high-volume environment; manage multiple projects while maintaining strong attention to detail
  • Data-driven and analytical mindset; deliver actionable insights to drive strategy and renewals
  • A passion for community building, to inspire a more inclusive team and diversity of thought, both at Nextdoor and in your own neighborhoods
  • You’ll bring a passion for driving customer value and business outcomes, with a track record of retaining and growing customer relationships

What the job involves

  • We are seeking a results-oriented Account Manager to join the Advertising Solutions team and grow our advertising partnerships on Nextdoor
  • You’ll work with brands and agencies to execute buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our product
  • Manage all aspects of an advertiser’s platform buy, from customer onboarding to campaign execution
  • Build and manage strong partnerships with brand and agency partners; own day-to-day communication to ensure campaign success
  • Provide excellent customer service by proactively monitoring campaign delivery and performance, and solving campaign-related issues in a timely manner
  • Lead data-driven upsell and renewal conversations to retain and grow advertising partnerships
  • Leverage internal tools and dashboards to analyze and optimize performance
  • Be a platform expert; cultivate a strategic approach to product adoption through deep knowledge of your customer's business challenges and our platform’s solutions
  • Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to clients
  • Work cross-functionally to ensure all aspects of a campaign are executed flawlessly
  • Participate in in-person Nextdoor events, trainings, off-sites, volunteer days, and other team building exercises
  • Build in-person relationships with team members and contribute to the KIND culture that Nextdoor values

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

Nextdoor is a private social network that aims to encourage social interaction between neighbours and make people aware of crime in their area.

The social network has had huge success in the United States and has expanded internationally, with Nextdoor now present in more than 242,000 neighbourhoods around the world.

The company's main competition comes from local Facebook groups, which have become less and less popular due to their comparative lack of functionality. Nextdoor's laser focus on building for neighborhoods has helped them to build a better product, and their advertising partnership with Oracle, launched in 2022, will help bring more transparency to Nextdoor's sponsorships.

Insights

Top investors

Some candidates hear
back within 2 weeks

8% employee growth in 12 months

Company

Funding (2 rounds)

May 2019

$127.9m

Dec 2017

$78m

Total funding: $205.8m

Company benefits

  • Monthly wellness stipend
  • 12 weeks of parental, family or medical leave
  • Global end of year shutdown
  • Learning and development stipend
  • Work from home opportunities
  • Health insurance

Company values

  • Earn trust every day
  • Invest in community
  • Customer obsessed
  • Think big
  • Experiment and learn quickly
  • Act like an owner

Company HQ

SoMa, San Francisco, CA

Founders

Prakash Janakiraman

(Advisor & Co-founder)

Graduated from the University of California, Berkeley before working in engineering roles at Google and as the co-founder of Fanbase.com

David Weisen

(Engineer & Co-founder)

Worked as a software engineer at Google, Fanbase.com and Open Harbour after graduating from Stanford with a degree in Computer Science

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