Senior Strategic Program Manager, Etsy
$139-181k
+ Equity package + Annual performance bonus
More information about location
1-2 days a week in office (Brooklyn, NY )
eCommerce platform for handcrafted goods
Job no longer available
eCommerce platform for handcrafted goods
1001+ employees
Job no longer available
$139-181k
+ Equity package + Annual performance bonus
More information about location
1-2 days a week in office (Brooklyn, NY )
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- To succeed in this role you are compelled in equal measure by system or process redesigns as well as strategic analysis and storytelling
- Importantly, you’ll be a self-starter with a strong sense of accountability and a keen desire to learn about ecommerce, operations, and more
- 7-10 years of experience in program management, business operations, consulting, or a similar role
- Outstanding relationship-building and partner management, including with senior-level employees. You are able to influence without authority
- Consistent track record of using systems thinking to create new processes or improve existing ones to help teams focus and minimize waste. Experience managing and developing systems to track KPI progress and manage resource allocation preferred
- Sense of strong accountability and ownership over work
- Exceptional verbal and written communication skills. You create crisp and concise email communications, and know how to tell a compelling story through slide decks
- Adept at balancing the near-term detailed view (how and when) with the broader long-term view (why and what), and equally interested in both
- Experience in ecommerce or marketplace business preferred
What the job involves
- As a Strategic Program Manager on the team, you will be responsible for supporting our company’s top priority cross-functional programs that will have a significant impact on Etsy
- We view program managers as stewards of the program they support - from ensuring a clear strategy, to building buy-in with the Executive Team, to driving many disparate groups toward outcomes
- This is a full-time position reporting to the Director of Marketplace Strategy & Services, Strategy & Operations
- The Strategy & Operations team drives strategy development and builds systems to enable investment in, accountability for, and teams’ understanding of that strategy
- This role supports the Operations and Marketing Org (COMO), which is inclusive of Marketing, Trust & Safety, International, Strategy & Operations, and Customer Support functions
- Partner with the cross-functional program leadership team and sponsor to develop a program strategy (the what and why) that is clear, supports the program objectives, and is well understood by others
- Establish and maintain a clear cross-functional governance and operating model (the how, when, with who we meet, communicate, and decide) that clears the path for teams to do their jobs effectively - from the program leadership, teams, and partners
- Optimize information flows for the program to support effective decision-making and transparent information sharing between different stakeholder groups across the company
- Enable and ensure great collaboration between teams across the company, and amplifying their effectiveness to lead to better outcomes
- Proactively identify gaps in the program’s operating rhythms, build lean scaffolding to fix them, and assess your practices to see if they’re suitably effective
- Zoom in and zoom out, to see how all the moving parts should tie together, and systemize them into a functioning program aligned to a single set of goals
- Produce accurate and timely reporting of the program’s status throughout its life cycle
- Drive transparent and effective communication to stakeholders regarding program progress, flags and decisions. Be able to proactively adjust your communications to the right audience - leveling up for senior leadership, up to the Executive Team
- Influence without authority. Build credibility and establish relationships with stakeholders at multiple levels, from C-Suite to Product squad; and be able to guide strategic conversations, decision making, and planning
- Proactively identify the important gaps or risks to meeting the strategic program goals and create strategies/solutions within the broader program
- Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art, and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. The recent hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers has created significant discontent amongst sellers. Etsy must reconcile these issues to ensure artists continue to operate on the same scale within the platform. It plans to attract shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist
Insights
Few candidates hear
back within 2 weeks
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company values
- We commit to our craft - Our work has the power to change lives. That’s why we strive to learn continuously and excel at what we do
- We minimize waste - Time, resources, and energy are precious, so we focus only on what will have the greatest impact
- We embrace differences - Diverse teams are stronger, and inclusive cultures are more resilient. When we seek out different perspectives, we make better decisions and build better products
- We dig deeper - The best solutions to meaningful challenges are rarely easy or obvious. We stay curious, balance our intuition with insights, and decide with confidence
- We lead with optimism - We believe in our mission, and we believe in each other. We see the world as it is, set ambitious goals, and inspire one another with generosity of spirit. Together, we reimagine what is possible
Company HQ
Downtown Brooklyn, NY
Articles
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
People progressing
Became the Director of International Strategy and Operations after a year and 2 months as a senior manager in the division. After nearly 5 years in that role, they became Director of Marketing and International Strategy & Operations, and six months after that was promoted to Senior Director in that same department.
Salary benchmarks
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Diversity & Inclusion at Etsy
- Diversity is a priority at Etsy, owned by everyone:
- A diverse workforce is critical to Etsy’s success—it makes us a stronger, better, more resilient and more relevant company. We have an inclusive culture and each of us actively creates opportunities for underrepresented groups to join, thrive and advance at Etsy
- We welcome all perspectives:
- As individuals, we invite a variety of viewpoints and experiences—especially when they conflict with our own. We encourage questions more than statements, and provide a safe environment in which all employees can surface and discuss concerns
- We measure and share openly:
- We contribute to broader progress by evaluating, iterating and transparently communicating our successes and failures internally and externally
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