Customer Care Agent, MILES

French & English Speaker

€28.4-32.7k

Junior level
Berlin
MILES

Car sharing and subscription

Open for applications

MILES

Car sharing and subscription

201-500 employees

B2CCarsMobilityRidesharing

Open for applications

€28.4-32.7k

Junior level
Berlin

201-500 employees

B2CCarsMobilityRidesharing

Company mission

To reduce the number of vehicles on the road and improve urban life.

Role

Who you are

  • You are a real problem solver and enjoy assisting customers in need
  • You are very communicative and have excellent interpersonal skills
  • You are ideally familiar with the use of customer support softwares
  • You have working proficiency and communication skills in verbal/written French and English - German and Dutch skills are a plus
  • You have a lot of fun at work and a high level of team spirit and with a lot of positive vibes you keep the fun factor constant in our Customer Care team
  • You know how to deliver a great customer experience and always go an extra mile
  • You are empathetic and have a positive attitude with a desire to help our customers

What the job involves

  • You are our first point of contact for all our customers
  • You help our customers to get out of tricky situations by supporting them around the topics: ongoing rental, our vehicles, functions of the app and payment options
  • You take inquiries by phone, chat and email and solve them as quickly as possible during your shifts
  • You are efficient in finding out how to solve issues to provide the best and most effective solution
  • You filter important information and give detailed reports/feedback about malfunctions in the app or vehicles to your colleagues and other teams
  • You understand that quality lies within the detail, hence accomplishing customer requests with accuracy in order to provide high-quality service is our priority at all times

Otta's take

Theo Margolius headshot

Theo Margolius

COO of Otta

Car-sharing provides a convenient and cost-effective alternative to car ownership, particularly in large cities where congestion is high and parking space is at a premium. Founded in 2016, MILES has made it easy for German and Belgian commuters to get around without owning a car or getting on a bus.

The German ride sharing sector is quite heavily contested, and while MILES is one of the larger providers it lacks the customer base of its primary rival SHARE NOW. Where it hopes to compete is in its pricing plan, which is measured by distance rather than minutes, providing a less pressured experience for its customers. So far this has worked well for the company, allowing it to multiply its revenue year on year and achieve profitability only four years after its founding. It currently serves more than 200,000 customers and has a fleet of over 13,000 vehicles.

MILES acquired the car sharing arm of Volkswagen in 2022 and integrated it into its own offering. Aside from increasing the size of MILES' fleet part of the deal allows VW customers to book cars through their existing VW mobility app, increasing MILES' customer base. MILES' is working to increase the electrification of its fleet, expand its market presence in Germany and Belgium, and develop new products for its customers such as longer-term rentals and city-to-city rides.

Insights

62% employee growth in 12 months

Company

Funding (1 round)

Mar 2019

$5.5m

SERIES A

Total funding: $5.5m

Company benefits

  • Work from home available
  • MILES goodies
  • You can quickly take on a lot of responsibility, contribute your ideas and enjoy the openness of all colleagues

Company HQ

Charlottenburg, Berlin, Germany

Founders

Was previously Founder & COO of spotcar and the owner of a car rental shop.

Salary benchmarks

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