Systems Support Specialist, Scaleway


Junior and Mid level

Complete cloud ecosystem

Open for applications


Complete cloud ecosystem

501-1000 employees

B2BAPICloud Computing

Open for applications


Junior and Mid level

501-1000 employees

B2BAPICloud Computing

Company mission

To power our fast-growing global digital infrastructure in a smart, responsible and renewable way.


Who you are

  • Passionate about cloud computing, hosting, hardware or datacenters
  • Strong knowledge of the computer hardware
  • Strong understanding of server administration (including firmware, UEFI, BMC, PXE, IPMI, …)
  • Troubleshooting skill
  • Service / Support technical background, in production environment
  • Capacity to share and document information and experience
  • Team player, curious, self-motivated
  • Very good command of English


  • Experience operating large-scale systems, distributed, business-critical systems
  • Datacenter environment knowledge (power & cooling)
  • Cloud and/or Cloud infrastructures knowledge is not mandatory, still, it is a plus

What the job involves

  • As Hardware Support Engineer, your mission will be to support and maintain the production and internal infrastructure servers from an hardware perspective
  • The mission is to secure a high level of availability and quality for the servers in production by making sure to implement all of the required actions and to engage with the other internal teams (datacenter teams, logistics team, etc.) or hardware vendors
  • Monitor, detect, investigate and fix problems on the hardware servers installed base
  • Implement corrective and preventive actions as necessary
  • Engage the vendors or manufacturers as required, according to the contract and support/SLA contracts, and follow up until the problem is fixed
  • Liaise with manufacturers with regards to bug fixes, requests for enhancement etc
  • Qualify, test, validate and maintain the various firmware stacks update
  • Take part of the servers qualification process leveraging from your day-to-day experience
  • Collaborate with the product, customer support, infrastructure, network, sales and other internal teams to drive the problem to resolution
  • Document technical information, procedures, action plans
  • Tech watch in order to stay up-to-date with technology

Application process

  • Screening Call
  • Manager Interview
  • Team Interview + HR Interview
  • On average our process lasts 2-3 weeks and offers usually follow within 48 hours

Otta's take

Sam Franklin headshot

Sam Franklin

CEO of Otta

Cloud computing is fast increasing in popularity and use, and many companies are turning to the cloud in order to better their functions. Scaleway enables developers and businesses to build, deploy and scale their applications for the cloud, with a focus on providing a range of options so that clients can access exactly what they need.

Scaleway, which labels itself “the cloud of choice”, delivers fully managed offerings for bare metal, containerization, and serverless architectures. It is attractive especially to startups, as it offers more flexibility than alternate cloud providers, and it boasts a smooth developer experience, carbon-neutral data centers, and native tools for managing multi-cloud architectures.

Scaleway is used by over 25,000 businesses including and Aternos. Aligning with its focus on bringing the cloud to startups, the company has launched a “Startup Program” where participators can earn cloud credits as well as gaining access to technical expertise and masterclasses. Scaleway has also partnered with Clever Cloud, in order to deliver an efficient alternative to for the automation of app deployment, enriching the product catalogues of both companies.


Led by a woman

Most candidates hear
back within 2 weeks

19% employee growth in 12 months


Company benefits

  • Yummy: Whether you're working at La Maison or in a Datacenter, you get fresh breakfasts and snacks everyday to provide the fuel you need to innovate.
  • Events, Hackathons, & Tech talks: We do believe that peer-to-peer sharing is essential, so we provide media-training courses, event planning support and conference tickets. No more excuses!
  • Company outings: Work hard, play hard! We have an in-house bar with a large choice of beverages and games. Plus, we organize memorable & engaging (virtual or not) team events at least twice a month.
  • MacBook Pro or ThinkPad laptop: Choose your laptop, MacBook Pro or ThinkPad 15" on your first day to get your job done.
  • Flexrything & Remote: We choose to work in a flex office environment to grow new collaborative ideas and practices. We work in small product oriented teams to focus & execute faster. We don't track working hours, what matters is what you get done.
  • No diplomas required: At Scaleway, we don't care about your degrees, we only care about what you know. Your skillset will be evaluated in regard to your technical experiences and skills.

Company values

  • Singularity: Seek singularity. We look out for people who stand out, no matter their professional or personal background.
  • Community: When we agree to disagree, we do so with passion and respect, but we’re always rowing in the same direction toward the same goal.
  • Adventure: Scaleway is a challenge nobody’s ready for but we go for it anyway. Move, reinvent. The only constant is change. We never stop at the status quo.
  • Leadership: Leadership is about action, not just a position. As effective leaders, we have major impacts on not only the team members we manage, but also on the company as a whole
  • Excellence: We want to be customer’s first choice. We never stop iterating and looking for that 1% improvement, every day.
  • Rock-Solid: Everything is connected. We take actions as a team, never in silos. We give credit where credit is due and we can always count on each other.

Company HQ

Madeleine, Paris, France


Albane Bruyas

(CCO and COO (Not Founder))

Previously Advisory Board Member at Alyx. Previously Operations Manager at Toshiba, Consultant at Harpagon and Purchaser at LVMH.

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