Senior Strategic Account Manager, Amazon

UK Account Management

Salary not provided
Senior level
London
Amazon

The largest online retailer and technology provider

Job no longer available

Amazon

The largest online retailer and technology provider

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Job no longer available

Salary not provided
Senior level
London

1001+ employees

B2CB2BMarketplaceCloud ComputingeCommerce

Company mission

Amazon aims to be Earth’s most customer centric company. Their mission is to continually raise the bar of the customer experience by using the internet and technology to help consumers find, discover and buy anything, and empower businesses and content creators to maximise their success.

Role

Who you are

  • As a Snr Account Manager you are passionate about identifying solutions to complex business problems
  • You possess strong analytical skills and are able to develop data driven recommendations
  • You work to maximize performance and drive campaign renewal and incremental revenue opportunities
  • This is a client-facing role that will require you to have strong presentation and sales skills in order to challenge and teach new perspectives to our advertisers while driving incremental revenue
  • Bachelors degree
  • Relevant experience in a client facing role, including but not limited to digital marketing and analytics
  • Proven track record of delivering revenue results and significantly contributing to customer success
  • Strong inter-personal, team-working skills with experience developing customer relationships and influencing key decision-makers
  • Excellent presentation and communication skills (written and verbal)
  • Have good judgement and use large datasets to solve problems that span business and technology
  • Excellent organizational skills and ability to prioritize, to succeed in a fast-paced, ever-changing business
  • Passion for always learning and developing new skills
  • Located in or near an Amazon Ads sales office, or able to relocate to one
  • Able to travel to customer offices

Desirable

  • Experience in Omni-channel marketing, display, over-the-top (OTT), and search marketing
  • Experience in e-commerce (sales or marketing)
  • Experience in Revenue owning function

What the job involves

  • We are hiring a Senior Account Manager to deepen our relationships with our medium to large advertisers
  • This role requires strategic as well as consultative digital expertise to optimize value and impact for advertisers
  • You will leverage Amazon’s proprietary data to provide tailored strategies spanning Amazon’s suite of products to meet your customer’s business goals
  • This role drives customer success through close partnership and innovations with Amazon sales, creative, operations, product, and retail teams
  • Use knowledge of Amazon Ads full-funnel ad products and measurement to craft tailored proposals for customers
  • Hit or exceed revenue targets for assigned book of business
  • Achieve assigned non-revenue business objectives and goals
  • Own all facets of the account management process for medium to large accounts, and develop strategic relationships with key points of contact
  • In partnership with the account team, develop annual brand and media strategies that map to customer objectives
  • Use first-party and third-party insights to build pre-flight, in-flight, and post-flight campaign level recommendations that lead to revenue outcomes or increased customer satisfaction
  • Advocate for customers internally, and utilize internal resources, to drive customer success
  • Educate advertisers on performance metrics, category trends/approaches, and consumer insights using existing and/or customized insights

Salary benchmarks

Otta's take

Xav Kearney headshot

Xav Kearney

CTO of Otta

Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.

More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.

Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.

Insights

Some candidates hear
back within 2 weeks

16% employee growth in 12 months

Company

Company benefits

  • Employees have opportunities to own Amazon stock, participate in 401(k) plans with company match, and enroll in paid life and accident insurance
  • Financial counseling and estate planning services are also available, plus paid short-term and long-term disability if needed
  • Medical, dental, and vision coverage to all our regular full-time employees, regardless of their level, tenure, or position
  • Amazon employees have free access to a network of more than 2 million caregivers, including nannies, babysitters and special-needs caretakers
  • Employees receive discounts on certain day care centers, and Amazon provides a variety of free resources for parents of children with autism, ADHD and developmental disabilities
  • Adoption assistance for qualified domestic and international adoption expenses including attorney fees, court costs, and travel
  • Leave Share program allows employees to give six weeks of paid parental leave to a spouse or partner who isn’t eligible for parental leave from their employer

Company values

  • Customer obsession rather than competitor focus
  • Passion for invention
  • Commitment to operational excellence
  • Long-term thinking

Company HQ

South Lake Union, Seattle, WA

Founders

Jeff Bezos

(Executive Chairman)

Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.

Andy Jassy

(President & CEO (not founder))

Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.

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